CRM Manager

Commissioner Rodney Ellis

There are four precincts in Harris County. The four elected commissioners along with an elected county judge serve as members of Harris County Commissioners Court the administrative head of the countys government. Commissioner Rodney Ellis represents the constituents of Precinct One.

With approximately 1.17 million residents Harris County Precinct One is a diverse urban precinct that covers 363 square miles. Precinct Ones multi-racial multi-ethnic population is roughly 33 percent African American 38 percent Latino 21 percent Anglo 6 percent Asian and 2 percent other or multiple races. Precinct One stretches south to Brazoria County and reaches into eastern and northern sections of Harris County. The Precincts territory includes a large section of Downtown Houston including the Downtown Harris County Courthouse Complex Toyota Center Minute Maid Park and the BBVA Compass Stadium. Other notable landmarks include the 263-acre NRG Park Complex and the renowned Texas Medical Center. The Precinct is also the higher educational home to Houston Community College Rice University Texas Southern University the University of Houston and the University of St. Thomas. Precinct One manages more than 21 parks 10 community centers numerous hike-and-bike trails three maintenance service centers and several area offices all of which provide an array of services to Precinct One residents.

The Mission of the Office of Commissioner Rodney Ellis

Commissioner Rodney Ellis Office is committed to becoming a national model for delivering responsive public service that utilizes inclusive innovative and collaborative approaches to improve the quality of life advance equality of opportunity and promote the fair treatment of all people in Harris County. Key Ares of focus for our organization include but are not limited to:

• Advancing more effective fair and equitable criminal justice system.

• Furthering economic justice equity and opportunity for all Harris County residents especially those often and historically left behind by government programs.

• Ensuring equitable outcomes in health and access to quality affordable healthcare

• Fighting for environmental and climate justice that keeps all communities safe and healthy.

• Equitably investing in developing and maintaining resilient infrastructure and transportation for the 21st century

• Building and defending voting rights and a democracy that ensures equitable representation.

• Progressing equity and social and racial justice as common threads through all areas of public policy and public service.

What you will do at Precinct One

This position will manage the Countys and Precincts System of Record (CRM) and associated programs including software applications for constituent response within the Development & Infrastructure Division and adhere to the Precincts protocol for successful completion of constituent requests for service. This can involve receiving logging responding to and managing requests for service and directing Precinct work activities. This role will provide leadership in scheduling work assignments tracking and predicting work progress analyzing and reporting data to provide relevant information and produce greater efficiencies to help produce satisfactory results for the Division. Support constituent and community engagement efforts by always providing excellent customer service in a positive and welcoming manner.

Essential Duties and Responsibilities

• You will ensure efficient operations quality work measures and help comply with relevant industry Precinct and County safety standards policies and procedures. Communicate constituent concerns in a concise and consistent manner that can be universally understood by Precinct personnel.
• Use and interpret data. Conduct investigations and identify problems with data. Resolve issues or provide resolutions. Utilizes a combination of system reports to present data in a meaningful (infographics charts and graphs) and readily accessible format for managers and staff to produce efficiencies and aid in the development of annual operations & maintenance and capital budgets.
• Other duties as assigned.

Harris County is an Equal Opportunity Employer
you need special services or accommodations please call or email .

This position is subject to a criminal history check. Only relevant convictions will be considered and even when considered may not automatically disqualify the candidate.

Experience:

• Three (3) years of relevant road & bridge experience
• One (1) year of CRM or other relevant County software programs experience (i.e. EBuilder)
• Proficiency in Microsoft software applications which could include Outlook Word Excel Power Point and Share Point

Licensure:

• Valid Drivers License (State of Texas)

Experience:

• Prior government municipal/county public works experience (preferred)

Position Type:

• Full-time Regular
• Monday Friday 6:30 a.m. to 3:30 p.m. At times after hours and weekend work is required