Basic Outpatient Presvc Spec - 499149

Title: Basic Outpatient Presvc Spec

Department Org: Registration - 108820

Employee Classification: B1 - Classifd Full Time AFSCME HSC

Bargaining Unit:AFSCME HSC

Primary Location: HSC H

Shift:1

Start Time:8:00 am End Time:5pm

Posted Salary: Starting hourly wage is $16.68 with regularly scheduled increases

Float: True

Rotate: True

On Call: True

Travel: True

Weekend/Holiday: True

Job Description:

The Basic Outpatient Preservice Specialist performs all outpatient scheduling pre-registration and insurance verification for non-invasive routine care services. Performs complete and accurate patient appointment scheduling account pre-registration and insurance verification functions either via electronic media collection or telephonic interview methods; works to provide patient information which maximizes reimbursement achieves collection ratios meets accounts receivable (AR) goals and provides timely and through information to all other providers and users of patient data. Verifies insurance requirements obtains and understands insurance benefits. Requests any non-covered patient collectibles such as coinsurance deductibles and copayments prior to service; Ensures that patients meet financial requirements; Provides general information to hospital users patients and families; Communicates effectively to service delivery areas to maximize patient flow and customer service outcomes both internally and externally.

Minimum Qualifications:

1. High school graduate or equivalent required.
2. Recent 2 years experience in hospital or physician office performing primary duty as one of the following: Registration Specialist and/or call center operator or utilize physician scheduling software on a daily basis.
3. Knowledge of medical terminology required.
4. Knowledge of patient billing collection policies & procedures guidelines and/or standards
5. Must have working knowledge to operate a computer in a windows based environment utilizing various software programs such as Microsoft Word Excel Outlook to produce and manage essential reports and correspondence. Must be able to utilize computer keyboard proficiently.
6. Demonstrates the ability to work with minimum supervision ability to apply understanding to carry out instructions furnished in written oral or diagram form
7. Demonstrates ability to develop and maintain professional service oriented working relationships with patients families physicians nurses co-workers supervisors and others. Ability to provide excellence customer satisfaction when presenting information and respond to questions from staff patient and the general public. Ability to deal with confrontation and stressful working environment while maintaining excellence in customer service.
8. Demonstrates ability to analyze data calculate figures and amounts such as discounts interest percentages add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Applicants may be tested.

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment educational programs or activities on the basis of race color religion sex age ancestry national origin sexual orientation gender identity and expression military or veteran status disability familial status or political affiliation.

The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application or for testing or interviewing please contact HR Compliance ator between the hours of 8:30 a.m. and 5 p.m. orapply online for an accommodation request.

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.