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The Chicago Car Buying Center is growing and were actively looking for an Experienced Kelley Blue Book Specialist to join our private party acquisition team. This position focuses on responding to inbound Kelley Blue Book Instant Cash Offer leads contacting private sellers and setting appointments for vehicle evaluations at our Buying Center locations.
Handle inbound Kelley Blue Book Instant Cash Offer leads quickly and professionally.
Make 100 outbound calls daily to private sellers using provided lead lists and CRM tasks.
Engage sellers via outbound calls texts and emails to schedule in-person appointments.
Manage CRM tasks and lead updates with complete and accurate notes.
Follow up with missed canceled or pending appointments to maximize conversion opportunities.
Deliver a high level of customer service by answering questions providing next steps and explaining the vehicle evaluation process.
Collaborate closely with Buying Center Managers and Appraisers to coordinate appointments and inspections.
Maintain strong appointment set show and purchase ratios.
Assist with outbound calls on other acquisition platforms (CarGurus Facebook etc.) as needed.
1-2 years experience in automotive BDC call center or private party vehicle acquisition preferred.
Experience with Kelley Blue Book Instant Cash Offer (KBB ICO) strongly preferred.
Strong phone text and email communication skills.
Highly organized with excellent follow-up discipline.
CRM experience (VinSolutions KBB etc.) is a plus.
Positive attitude self-motivated and goal oriented.
Comfortable making 100 outbound calls daily.
Competitive base salary performance-based bonuses
Career growth within a rapidly expanding buying center
Paid training and continued team support
PTO and benefits package (for eligible employees)
Positive high-energy workplace
The Chicago Car Buying Center is proud to be an Equal Opportunity Employer. We prohibit discrimination based on race religion color sex gender identity sexual orientation age disability national origin or veteran status.
Join our fast-growing Chicago Car Buying Center team and be part of an exciting opportunity to grow within our private party acquisition division!
Required Experience:
Senior IC
Full-Time