Change Management Consultant
Change Management Consultant
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Job Description
This posting will close June 23rd at 9:00am ET. Applications will be reviewed on a rolling basis.
General Description:
Implementation & Training Services helps new and existing clients successfully onboard and launch with D2L products.
As a Change Management Consultant you will serve as a trusted advisor to clients at any point during their Brightspace journey including implementation and adoption. Youll lead change management strategy development stakeholder engagement communication planning and training enablement with clients from across industry segments. Your goal is to ensure clients not only adopt our platform but fully embrace the transformation it enables across their organization. To ensure success as a Change Management Consultant you should have sound knowledge of change management best practices especially with regards to technology adoption.
HOW WILL I MAKE AN IMPACT
Consulting services
- Support transitions to (and growth of) the online learning platform that align with client goals timelines and constraints driving value to clients
- Develop organizational readiness and change management plans creating targeted strategies and materials that align with client goals organizational structures and implementation timelines to ensure successful enablement launch and adoption
- Design communication plans to drive user engagement and adoption with clear empathetic and persuasive messaging to address fears misconceptions or resistance to change
- Develop and track KPIs to assess change effectiveness through the engagement of key stakeholders leveraging tools such as workshops and interviews
- Provide recommendations based on qualitative and quantitative data to further enhance change success.
- Support clients in developing ongoing engagement strategies such as Communities of Practice
Account Strategy
- Work closely with account managers to help clients define solutions
- Act as a client champion sharing feedback internally to help shape the product and future client experiences
- Collaborate with training teams to develop customized learning paths
- Identify adoption barriers and work collaboratively with Customer Success Product and Implementation teams to overcome them
- Assist in risk identification and mitigation
Sales Support
- Support and participate in sales and go to market activities
- Demonstrate thought leadership regarding change management within and outside of D2L through resources like blog posts and whitepapers and engagement in webinars and conferences
Process Improvement
- Contribute to the development of change management best practices toolkits and resources
- Recommend and assist with the implementation of process enhancements to better meet the needs of our clients
Enablement and Upskilling
- Document methods and practices demonstrating the value and approaches of change management
- Maintain an up-to-date knowledge on current practices and emerging trends in change management especially with regards to technology adoption and the EdTech space
- Maintain an up-to-date knowledge of professional education organization standards
- Share your knowledge across D2L to upskill other team members
Please Note: This is a client billable role. This means that each week you will be required to fill out a timesheet for time spent against each client engagement as well as time spent on internal initiatives. The majority of your time will be spent on customer work.
WHAT YOULL BRING TO THE ROLE:
Key Competencies:
- Ability to instill confidence and influence client decisions in a consultative manner as a trusted advisor
- Ability to deliver quality professional presentations workshops and individual consultations synthesizing insights and presenting findings in a clear and structured way
- Strong knowledge around leading technology change
- Direct work with strategic planning change management and organizational readiness and significant knowledge of change management and organizational development methodology
- Proven ability to navigate complex organization dynamics while building and maintaining relationships at the executive level
- High energy level demonstrated drive to succeed and a sense of urgency
- Proven experience leading client-facing transformation initiatives
- Excellent communication facilitation and interpersonal skills
- Understand and respond to diverse stakeholder needs in online learning settings
- See the bigger picture and align change plans with organizational goals
- Thrive in dynamic environments with shifting priorities and complex stakeholder groups
- Effectively advocate for change with varying audiences (e.g. skeptical instructors tech-averse admins)
- Work cross-functionally with internal teams and clients to drive alignment
- Deliver clear compelling and audience-appropriate messaging across multiple formats
- Anticipate challenges and respond with creative actionable solutions
- Navigate and respect the unique norms and values of different organizations
Skills:
- Bilingual (English / French / Spanish) is an asset
- Change management principles and methodologies (e.g. ADKAR Prosci)
- Stakeholder analysis & engagement planning
- Organizational readiness assessments
- Communication planning & execution
- Training & enablement design
- User adoption metrics & KPI definition
- Workshop facilitation (virtual and in-person)
- Project management basics (e.g. managing timelines dependencies deliverables)
- Data analysis & reporting (basic skills to interpret adoption data and feedback)
Work Experience:
- 10 years of experience in change management ideally within a SaaS or enterprise software environment
- Experience with SaaS platform implementations or enterprise software rollouts
- Industry experience in EdTech is a bonus
- Familiarity with EdTech Tools is an asset (e.g. LMS SIS digital curriculum platforms)
- Proven experience leading client-facing transformation or adoption initiatives ideally in a SaaS or enterprise software environment
- Demonstrated success in developing and executing change management strategies including stakeholder engagement communication planning training design and adoption measurement
- Hands-on experience facilitating workshops stakeholder interviews and readiness assessments with cross-functional teams
- Experience working in cross-functional environments with teams such as Implementation Product Customer Success and Training
Education
- Masters Degree or Doctorate preferred ideally in Business Psychology Organizational Development or related field
- Change management certification (i.e. PROSCI or ADKAR)
Required Experience:
Contract
Employment Type
Full Time
