Client Success Lead, Wrestling Self-Streaming

FloSports has led the way in establishing a world-class digital streaming experience for millions of fans families and athletes of underserved sports. Imagine a platform uniting casual fans with dedicated spectators bringing thrilling live wrestling events directly to viewers worldwide featuring interactive experiences cutting-edge broadcast technology and compelling original content. At FloSports were passionate about elevating wrestling coverage through our industry-leading technology and community-driven content.

THE ROLE:

FloSports is seeking a proactive Client Success Lead to support and grow engagement on our Wrestling Self-Streaming platform. In this client-focused role youll ensure the success and satisfaction of wrestling event organizers and stakeholders maximizing their streaming experience and retention. You will guide partners through onboarding training regular success reviews and post-event analyses to ensure continuous improvement and sustained platform adoption.

RESPONSIBILITIES:

Proactively onboard new wrestling events and programs ensuring a seamless experience and successful adoption of FloSports self-streaming platform.

Provide dedicated training and troubleshooting assistance for partners focusing on Trackwrestling setup broadcast technology and virtual pan-and-zoom (VPZ) camera education.

Regularly review and analyze streaming performance proactively identifying and addressing potential issues and providing timely feedback to partners.

Conduct in-depth post-event analyses coordinate with internal teams and work closely with partners to ensure continuous improvement and high-quality future broadcasts.

Foster long-term relationships with wrestling stakeholders prioritizing client satisfaction loyalty and repeat platform usage.

Advocate for the adoption of Trackwrestlings payment and registration systems.

Approve and manage partner payments efficiently and accurately.

Represent FloSports and FloWrestling at industry events reinforcing brand credibility and promoting platform capabilities.

This role requires travel up to 50% of the time to support partner events and industry engagements.

KNOWLEDGE SKILLS AND ABILITIES:

Extensive knowledge of wrestling is required.

Strong familiarity with Trackwrestling and/or broadcast technology platforms (e.g. OBS vMix Wirecast Restream) is strongly preferred.

Previous experience in business development partnerships customer success sales or a related role is strongly preferred.

Exceptional communication skills with a talent for simplifying complex technical concepts for diverse audiences.

Strong analytical skills for assessing streaming performance metrics and implementing strategic improvements.

Highly proactive organized and capable of independently managing multiple partner relationships simultaneously.

Flexible to work varied hours including weekends and evenings to support live wrestling events.

OUR COMMITMENT TO DIVERSITY:

At FloSports we celebrate our differences and recognize that diversity in experiences ideas and talent drives our success. We are dedicated to fostering a fair equal and inclusive workplace where everyone can grow to their fullest potential.

OUR BENEFITS:

Recognized three years in a row as a Top Workplace by the Austin-American Statesman

Flexible work schedules

All-hands events hosted in beautiful Austin Texas

Annual equity awards for top performers

Comprehensive medical dental and vision plans

Company-paid short-term disability long-term disability and life insurance

Generous 401(K) company match vested immediately

Progressive parental leave policies

Flexible paid time off

Hack-a-thons and regular team-building events

Company donations to youth teams and leagues coached by employees

Stocked snack bar catered lunches and weekly breakfast tacos