Sr Product Service Engineer
Sr Product Service Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 126000 - 189000
1 Vacancy
Job Description
Career Area:
Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
As a Product Service Engineer you will monitor and influence the overall performance of assigned Hydraulic Mining Shovel (HMS) models to meet the needs of customers and dealers.
What you will do:
Responsible for monitoring the overall performance of products to reduce warranty costs and to meet the needs of customers worldwide.
Identify problems investigate causes and establish priorities for resolution.
Define problem in terms of observed symptoms research available data define applications and conditions encountered identify root cause work with dealers and technical staff to identify information needed raise CPI (Current Product Improvement) issues develop plans for fixing problem including validation and publish corrective action. Fixes must address both production and field requirements which may be different paths. Identify tests that need to be completed data to be obtained and analyzed for course of action. Monitor result after change.
Initiate action for product improvement through PIP (Product Improvement Program) /PSP (Product Support Program) warranty program preparation to address commercial/business impact of field problems. Initiate preparation and distribution of technical publications to identify problems communicate resolutions and announce product improvements.
Provide input to NPI (New Product Introduction) team for the setting of serviceability reliability and durability goals and pilot test NPI product support deliverables including Field Follow objectives as part of NPI.
Provide technical product support to dealer personnel subsidiary service groups marketing units design engineers technical information division test and evaluation etc.
Support marketing units with technical guidance for managing customer problems with product deficiencies. Support design engineer activity by identifying market needs to be considered in new/changes to products.
Provide counsel to subsidiary plant service engineering/product quality on product problem maintenance.
Respond to dealer/customer and other Caterpillar employee questions regarding product performance.
Conduct dealer and customer visits to personally provide technical assistance on urgent field problems and for follow-up purposes.
Mentor other team members on processes including CPI identification and creation warranty / service claims publication creation etc. as required.
What Skills you will have:
Technical Excellence: Knowledge of and ability to troubleshoot heavy equipment systems including hydraulic electrical engine etc. Experience and knowledge of various product support systems such as CPI SIS SIMS RWA PIS will set you apart.
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Experience in providing technical support for heavy equipment directly with customers and dealers. Experience in providing problem management and root cause analysis.
Effective Communications: Clear written and verbal communication with strong attention to detail. Ability to effectively communicate with technically and non-technically skilled mining customers and dealers alike.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with dealers and customers.
Top Candidates will have:
Caterpillar HMS experience.
Mining industry experience.
Self-motivated and organized.
Additional information:
This position requires the candidate to work full-time in the Tucson AZ office. Relocation assistance is available for this position.
This position will require 25 % travel globally.
Sponsorship is not available.
Summary Pay Range:
$126000.00 - $189000.00Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility terms and guidelines. This is a summary list of benefits.
Medical dental and vision benefits*
Paid time off plan (Vacation Holidays Volunteer etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees
Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer such as H L TN F J E O. As a global company Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at Dates:June 6 2025 - July 6 2025Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities.
Not ready to apply Join our Talent Community.
Required Experience:
Senior IC
Employment Type
Full-Time
