Specialist I, Inside Sales

GROW WITH US:

Tandem Diabetes Care creates new possibilities for people living with diabetes their loved ones and their healthcare providers through a positively different experience. Wed love for you to team up with us to innovate every day put people first and take a no-shortcuts approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME:

Tandem Diabetes Care is proud to manufacture and sell the t:slim X2 insulin pump with Control-IQ technology. Were also so much more than that. Our companys human-centered approach to design development and support delivers innovative products and services for people who use insulin. Since many of our own team members live with type 1 diabetes or have a loved one impacted by diabetes the work is personal and we are committed to the cause. Learn more .

A DAY IN THE LIFE:

• Communicates with potential customers (by phone email SMS and/or fax) and explains the operation and use of all products offered by Tandem Diabetes Care; ensures all questions are thoroughly answered and sales are generated.
• Communicates with existing customers to provide product update information for customers interested in renewing their pump. Promote benefits of in-warranty pump.
• Responds to direct patient inquiries as well as requests from Territory Managers Clinical Diabetes Sales Specialists and Health Care Providers to discuss Tandem Diabetes Care products and services.
• Efficiently responds to advanced customer inquiries effectively addressing and resolving patient barriers to therapy adoption through professional ethical and persuasive sales skills to lead the customer to action and purchase a Tandem pump.
• Documents interactions calls and lead information initiate opportunities into the customer relationship management (CRM) system in accordance with HIPAA guidelines.
• Delivers superior front-line customer support by adhering to customer and sales support procedures.
• Manages calls to maximize time and effort on the job to achieve daily metrics.
• Converts competitor pump users to Tandem products.
• Communicates with customers on status updates in the order process.
• Verifies accuracy of order to the patient and relays health insurance coverage.
• Manages the relationship with each customer by administering certain aspects of the reimbursement process by:
  • Verifying insurance benefits to determine cost share amounts for prospective customer responsibility
  • Collection of all required documentation
  • Coordinating shipments of products to customers.
• Works with Reimbursement Dept. to ensure data provided meets invoicing requirements.
• Notifies department management of any deficits in systems with proposed resolutions for corrections.
• Works as part of the support team including members of the Field Sales team to ensure proactive communication of prospective customers order status.
• Maintains up to date knowledge of Tandem Diabetes Care products diabetes care disease state and therapy platforms including pump therapy as well as becoming well versed in competitor products programs and alternative therapies.
• Attends and participates in sales meetings conference calls training programs and trade shows as directed by management.
• Ensures work is performed in compliance with company policies including Privacy/HIPAA and other regulatory legal and safety requirements.
• Additional projects as assigned.
• Achieves assigned goals/ metrics as established by the Supervisor/ CSS department
• Manages the relationship with each customer by administering aspects of the reimbursement process by:
  • Verifying insurance benefits to determine cost share amounts for prospective customer responsibility
  • Collection of all required documentation.
  • Coordinating shipments of products to customers.
  • Processing of co-payments

YOURE AWESOME AT:

1. Knowledge skills & abilities:

• Adaptability to changing shifts on a Quarterly basis
• Knowledge of diabetes unmet needs of diabetes therapies and benefits of insulin pump therapy and continuous glucose monitoring or other disease management devices/diagnostics desirable.
• Knowledge of durable medical equipment policies health insurance providers and reimbursement policies as it relates to diabetes supplies preferred.
• Demonstrated ability to effectively communicate over the phone with customers to resolve issues and answer questions according to department protocols and requirements.
• Able to apply distinctive phone sales skills and product knowledge to address and alleviate patient concerns and to promote the sale of products.
• Experience documenting calls by typing on a keyboard while speaking to a customer on the phone.
• Effective call handling skills and a proven track record of excellent customer service based on call handling or related metrics.
• Ability to successfully multi-task and manage competing priorities.
• Bilingual English/Spanish preferred.
• Able to assert own ideas and persuade others through effectively consolidating evaluating and presenting relevant information.
• Skilled at promoting team cooperation and a commitment to team success.
• Adept at seeing change as an opportunity to improve business performance and campaigning for it when necessary.
• Computer competency including MS office Internet and navigation of customer relationship management (CRM) systems.
• Knowledge of call handling phone systems is preferred.

2. Minimum certifications/educational level:

• Bachelors Degree or equivalent combination of education and applicable job experience.

3. Minimum experience:

• 1-year recent experience interfacing with customers in a sales support role including a combination of:
• Experience in field sales or telesales experience in medical device technology or similar field.
• Experience being accountable for sales quotas in a challenging fast paced changing environment.
• Experience in patient diabetes education.
• Experience documenting calls by typing on a keyboard while speaking to a customer on the phone.
• Experience and knowledge of diabetes is preferred.

WHATS IN IT FOR YOU

In addition to innovative technology we have a culture that fosters the idea that the happiest people are the most productive people. Not only do we hire forward-thinking achievers to join our workforce; we reward develop and retain them too. Just one of the many reasons of how we #StayAwesome! To learn more about our culture and benefits please visit YOU WITH US!

Tandem is firmly committed to being an equal opportunity employer and maintaining a diverse and inclusive environment. We value and embrace that every single one of us brings value to the table. But sometimes we forget that when we dont meet 100% of a job descriptions criteria maybe youre feeling that way right now We encourage you to apply anyway. Because we want you to be you with us.

COMPENSATION & BENEFITS:

The starting base pay rate for this position is $20.00 per hour plus incentive compensation (commission-based compensation is based on the achievement of goals). Base pay will vary based on job-related knowledge skills experience and may also fluctuate depending on candidates location and the overall job market. In addition to base pay Tandem offers a competitive compensation package that includes bonus equity and a robust benefits package.

Tandem offers health care benefits such as medical dental vision health savings accounts and flexible saving accounts. Youll also receive 10 paid holidays per year a minimum of 20 days of paid time off (starting in year 1) and have access to a 401k plan with company match. Learn more about Tandems benefits here!

YOU SHOULD KNOW:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local Fair Chance laws and regulations. A conditional offer of employment from Tandem is contingent upon successful completion of a thorough screening process comprised of a drug test (excluding Marijuana) and background check which includes a review of criminal history information.

Tandem has good cause to conduct a review of criminal history information of candidates for this position as this role may involve access to proprietary sensitive and/or confidential information including customer protected health information. This review is required to ensure that individuals in such roles uphold high standards of trust and integrity so as to protect the interests of our customers employees and stakeholders.

REFERRALS:

We love a good referral! If you know someone that would be a great fit for this position please share!

If you are applying for this job and live in California please read Tandems CCPA Notice:

SPONSORSHIP:

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

APPLICATION DEADLINE:

The position will be posted until a final candidate is selected for the requisition or the requisition has a sufficient number of applications.

#LI-Remote #LI-Hybrid