Service Advisor
Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As aBMW Service Advisor youll be at the forefront of the automotive industry promoting the most innovative parts and accessories available on the market today and working with the latest in diagnostic technology in a state-of-the-art environment.
Reporting to the Service Managers you will be responsible for coordinating customer vehicles for servicing ensuring high levels of customer satisfaction and maximizing departmental profitability.
BENEFITS:
- Family owned and operated
- Have been in business for 40 years
- Promote from within
- Stable workforce
- Managers have been here 20-30 years
- Discount on parts and service for employees
- Employee lease program
- Very involved in the community
- Medical Dental Vision and Life Insurance
- Paid Vacation
- Paid Sick time
- 401(k) with company match
Responsibilities will include:
- Making appointments processing repair orders quotes and invoices
- Providing customer support via phone and face-to-face at the dealership
- Qualifying customer problems and logging them for technicians to review
- Ensuring customer approval for all remedial work to be carried out
- Promoting our range of vehicle parts and accessories
- Internal coordination of service work to adhere to commitments made to customers
- Estimating costs and time for work to be carried out and maintaining customer contact to ensure smooth delivery of vehicle
About you:
Highly motivated with a competitive edge you enjoy going the extra mile for your customers and thrive on being a part of a team. You will be a problem solver with a passion for the BMW brand.
Specific skills required:
- Prior experience as a service advisor or service writer required
- Candidates MUST possess above-average phone and communication skills
- Must bring a positive upbeat attitude to this role and be completely comfortable upselling clients on BMW products and services
- Excellent follow-up and follow-through skills to ensure client satisfaction
- Must have the ability to communicate technical information in non-technical terms to clients
- Ability to evolve and adapt to changing business needs
- Must be able to pass a pre-employment drug screen and random testing throughout the year
- Must have a valid drivers license and have a good driving record
BMW of Murray is an Equal Opportunity Employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
