Customer Service Representative I
Customer Service Representative I
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Job Description
Use Your Power for Purpose
A career with us is about discovering breakthroughs that change patients lives. In whatever role you take on youll be part of bringing transformative therapies to people all over the globe. Youll be at the forefront of driving the industry forward making a significant positive impact. Youll find that incredible achievements are within reach and together we can make the impossible possible. Your contributions will help bring transformative therapies to people worldwide making a significant positive impact on the healthcare industry.
What You Will Achieve
In this role you will:
Respond to internal and external inquiries via telephone internet and correspondence providing exceptional service through all communication channels.
Act as a liaison for customers maintaining database records of customer profiles preparing status reports and addressing customer and sales force inquiries.
Possess comprehensive knowledge and skills in your area understanding the impact of related areas and maintaining a thorough understanding of company trade policies SOPs and business processes.
Take the initiative to connect with other projects represent your department on cross-functional teams and collaborate with management to improve business practices and procedures.
Proactively share knowledge and expertise with your work group promoting teamwork motivating others to achieve team objectives and serving as a role model and mentor for less experienced colleagues.
Manage personal time professional development and workflow assisting less-experienced colleagues tracking resources and providing detailed reports.
Work independently under general supervision completing recurring assignments establishing relationships with other processes and referring only new or unusual problems to the supervisor.
Ensure work is periodically reviewed for soundness of judgment and adherence to guidelines consistently exceeding accuracy targets and quality standards.
Monitor orders claims disputes and financial transactions to ensure accurate and timely processing partnering with customers Deduction Specialists and the credit department to resolve deductions.
Act as a triage point for external calls assessing and redirecting them to appropriate stakeholders and working collaboratively with internal teams including customer service credit collections distribution and key business leads.
Minimum Qualifications:
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers develop and coach others oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
High School Diploma or GED with at least 4 years of experience
Experience in sales operations and compliance
Excellent customer service skills supporting internal and external customers
Excellent verbal and written communication skills with demonstrated telephone skills
Proficient keyboard skills including 10-key pad
Strong problem-solving skills and attention to detail
Ability to work in a fast-paced environment and manage multiple tasks simultaneously
Preferred Qualifications:
Bilingual Spanish (oral/written)
Call center experience
Proficiency in using customer relationship management (CRM) software
Experience with data analysis and reporting
Excellent interpersonal skills and the ability to build strong relationships with customers and colleagues
Adaptability and flexibility in handling changing work environments and priorities
Strong conflict resolution and negotiation skills
PHYSICAL/MENTAL REQUIREMENTS
This position requires an individual to remain in their immediate work area in most cases connected to the phone. Calls are systematically routed to administrators so the individual must be able to multi-task to maintain acceptable work queues. This position requires significant concentration and attention to detail.
Call center operations are from 7:00am - 5:00pm CST
During training work schedule will be 8:00am - 4:30pm CST.
Other Job Details:
- Last Date to Apply for Job: June 12th 2025
- NOT Eligible for Relocation Package
- Location: IL - Lake Forest
- This position is hybrid and requires working onsite from Lake Forest 2 to 3 days per week
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care providers name address and the type of payments or other value received generally for public disclosure. Subject to further legal review and statutory or regulatory clarification which Pfizer intends to pursue reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse your name address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race color religion sex sexual orientation age gender identity or gender expression national origin disability or veteran status. Pfizer also complies with all applicable national state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
