Power Systems Application Engineer

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

About EPD

Caterpillars Electric Power Division (EPD) offers integrated solutions parts and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe including providing back-up power to hospitals providing emergency power when natural disasters strike and supporting critical infrastructure for data centers municipalities and more. With a rich history of more than 95 years in the electric power business our team has world-class expertise and a proven ability to adapt to changing demands. Were committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better more sustainable world for future generations!

Role Definition
Supports go-to-market initiatives and sales execution as a subject matter expert of assigned portfolio of products and services.

Responsibilities

• Providing product application expertise at point of sale or by delivering various types of product training including applied technology job efficiency and safety to customers company and dealers sales personnel.

• Collecting product and customer requirements in order to capitalize opportunities for incremental sales to create business case for product improvement process and new product introduction program.

• Supporting the capture of large system scope through technical support customer presentation and training.

Skill Descriptors
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Extensive Experience:

• Facilitates creation of the right products and services to resolve customer business issues.

• Fosters strong customer relationships via delivery on commitments open communication and on-going feedback/improvement.

• Advises others on creating customer focused environments in various scenarios.

• Anticipates customer needs focusing efforts to proactively meet needs and exceed customer expectations.

• Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.

• Communicates and models the criticality of customer focus as an organizational strategy.

Products and Services: Knowledge of the application of major components of electrical generation and delivery within power generation systems their interaction and interconnection. Broad understanding of Caterpillars electrical products and services offering.
Level Working Knowledge:

• Obtains information about product and service linkages with other products and services elsewhere in organization.

• Researches the target market and how the product and services are sold and delivered.

• Explains current status delivery alternatives and announced updates to products and services.

• Summarizes key features and value proposition of major products or services.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques.
Level Working Knowledge:

• Applies an assigned technique for critical thinking in a decision-making process.

• Identifies obtains and organizes relevant data and ideas.

• Participates in documenting data ideas players stakeholders and processes.

• Recognizes clarifies and prioritizes concerns.

• Assists in assessing risks benefits and consideration of alternatives.

Effective Communications: Understanding of effective communication concepts tools and techniques.
Level Extensive Experience:

• Reviews others writing or presentations and provides feedback and coaching.

• Adapts documents and presentations for the intended audience.

• Demonstrates both empathy and assertiveness when communicating a need or defending a position.

• Communicates well downward upward and outward.

• Employs appropriate methods of persuasion when soliciting agreement.

• Maintains focus on the topic at hand.

Technical Excellence: Knowledge of prime power generation and various application methods; ability to develop and provide solutions to significant technical challenges.
Level Extensive Experience:

• Advises others on the assessment and provision of all technical solutions.

• Engages appropriate subject matter resources to effectively resolve technical issues.

• Mentors others to enhance their technical competence and its application to achieve more effective technical solutions.

• Coaches others in promoting defining analyzing and providing superior technical solutions to business problems.

• Provides effective solutions to moderate technical challenges through strong technical competence effectively examining implications of events and issues.

• Assumes accountability for personal technical performance and holds others responsible for theirs.

• Relocation assistance is not offered for this position.

• Visa sponsorship is not offered for this position.

• Location: Dallas TX and Lafayette IN.

• This position requires the candidate to work a 5-day-a-week schedule in the office.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities duties and effort required of employees assigned to this job. At the discretion of management this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities.

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