Product Operations Manager, Specialty HDOL
Product Operations Manager, Specialty HDOL
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
ABOUT US
At HUB International we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals families and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn grow and make a difference. Our structure enables our teams to maintain their own unique regional culture while leveraging support and resources from our corporate centers of excellence.
HUB is the 5th largest global insurance and employee benefits broker providing a boundaryless array of business insurance employee benefits risk services personal insurance retirement and private wealth management products and services. With over $5 billion in revenue and almost 20000 employees in 600 offices throughout North America HUB has grown substantially in part due to our industry leading success in mergers and acquisitions.
Summary:
The Product Operations Manager Specialty HDOL is a new role designed to support the strategically important growth of the Specialty practices at HUB. The Product Operations Manager will report directly to HUB Drive Online Product Manager. HUB Drive Online is a fee-based Software as a Service digital platform available to HUB Clients with solutions for operational efficiency risk mitigation and safety improvements. Users include commercial clients across industry segments.
We are seeking an experienced Product Operations Manager for an insurance and risk management client engagement candidate will be responsible for managing third party vendors integrated into the dashboard managing ongoing production and development tasks and working with field sales and operations account managers to assure customer success of the dashboard candidate will interact with internal IT marketing sales and service teams as well as third party vendors participating in the service candidate must be professional operations management focused with an eye for detail and experience managing technical deliverables across multi-workstream initiatives. The ideal candidate has a track record of driving success of digital initiatives including experience defining technical requirements and operational workflows which prioritize client experience testing new development in sandbox environments and working with a squad of developers QC individuals and product owners.
Scope of Responsibilities:
- Manage Integrated third-party vendors connected to the HUB Drive Online solution
- Manage tasks in roadmap of ongoing customer improvements & solutions
- Monitor client pipeline and report status to integrated 3rdparty vendors
- Collaborate with external software development vendor to manage ongoing changes & requirements
- Connect internally with HUB IT for security related enhancements
- Monitor client integration processes and user queries to assure customer experience and success with HUB Drive Online
- Track client feedback and prioritize enhancements alongside large roadmap deliverables
- Work with internal client representatives to educate demo and promote platform functionality
- Work with client users to onboard to platform and work as point person for feedback and client inquiries
- Document internal processes and build robust procedures for operational processes
Basic Qualifications:
- 2-5 years of experience with digital product operations or project management
- Understanding of high-level technical concepts (i.e. API integrations UI/UX) and ability to discuss technical concepts with developers
- Prior experience in customer success strategies with digital client interfaces
- Familiarity with JIRA Software and Agile methodology as tools for digital project management
- Record of success in digital project delivery from requirement development to sandbox testing implementation and client production release
JOIN OUR TEAM
Do you believe in the power of innovation collaboration and transformation Do you thrive in a supportive and client focused work environment Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization When you join HUB International you will be part of a community of learners and doers focused on our Core Values: entrepreneurship teamwork integrity accountability and service
Disclosure required under applicable law in California Colorado Illinois Maryland Minnesota New York New Jersey and Washington states: The expected salary range for this position is $85000 to $105000 and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role we encourage you to submit your application. By doing so we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paid-time-off benefits such as vacation sick and personal days and eligible bonuses equity and commissions for some positions.
Department Information TechnologyRequired Experience: 2-5 years of relevant experienceRequired Travel: No Travel RequiredRequired Education: High school or equivalentHUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the recruiting team. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Required Experience:
Manager
Employment Type
Full-Time
