Guest Services Supervisor
Guest Services Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Health vision and dental insurance
- 401(k)
- Vacation and Sick Pay
- Paid Holidays
- Employee Referral Program
- Opportunities for Advancement
- Hotel Discounts for you your friends and family
- Access to our Talent team to help you reach your career growth goals
- Supervises workflow of front desk staff during shift
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel and upsells hotel rooms according to hotel standard procedures.
- Follows all guidelines in regardto guest service including bt not limited to check-in reservations check out special requests and pre-registration
- Explain any of the hotels promotional items and mention various hotel amenities (i.e. free breakfast spa fitness center voice mail etc.) to guests during lags in phone or in-person conversations
- Respond promptly to any guests inquiries or complaints and offer alternate solutions if guest demand cannot be met
- Demonstrate commitment to servicing the guest by being hospitable and accommodating
- Document any guest accidents by completing the accident report form
Qualifications
- High School diploma or GED preferred
- One year of hospitality experience preferred
- Customer service experience required
- Experience handling cash and credit card procedures
- Attention to detail
- Ability and flexibility to work various shifts including evenings weekends and holidays
EEO Statement
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Manager
Employment Type
Full-Time
