Manager - R2R Transformation Lead
Manager - R2R Transformation Lead
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Job Description
Inviting applications for the role ofManager - Lean Digital Transformation
Actively partners with Operations/Functions to drive the continuous improvement agenda across stakeholders (internal and external). Employee to ensures alignment of the Quality initiatives to the vertical/functional strategic priorities. Is expected to drive change solve business process challenges and generate business impact by leading high impact lean six sigma projects mentoring black belts & training the larger organization on Lean Six Sigma thinking.
This role is a combination of excellent solutioning and problem solving approach good commercial sense in supporting deals and excellent customer facing skills (executive presence ability to listen and address specific problems articulate acceptable and reasonable solution.)
Leading end-to-end business solution activities including mapping creating reviewing controlling and improving processes technology and role clarity for sales distribution investments marketing transfer agency and corporate functions.
Managing stakeholder adoption/change activities across process organizational design and technology project implementation efforts. Performing feasibility and cost/benefits analysis.
Taking ownership to manage/improve solutions from concept to implementation.
Researching evaluating and implementing comprehensive solutions to enhance effectiveness of current business solutions.
Establishing working relationships with business and technology subject matter experts. Serving as an active member of the Solutions Working Group.
Leading complex analysis. Simultaneously working on several key project deliverables.
Providing analytical and conceptual direction to business analysts throughout the change lifecycle ensuring alignment and integrity of deliverables with the program and strategic objectives
Responsibilities
Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership
The role provides an opportunity to lead initiatives providing exposure to senior stakeholders internal and external
Create and lead Transformation roadmaps in synchronization with client priorities to drive value for the client
Program manager and be accountable of the entire delivery of the Transformation Roadmap:
Work with cross-functional teams; multiple geographies to run a common agenda for transformation & continuous improvement
Ensure delivery of Digital intervention by following the milestone of SDLC and being compliant to cost and timeline commitments
Continuously challenge the status-quo and come up with point-of-views that drive significant value for clients
Lead a culture of Innovation and help in modernizing operations
Lead and implement Business Process Management System for Transitions
Drive Effectively LDT DNA - training testing & certification lead any other analytics and productivity initiatives that come up
Coaching and Mentoring of Black Belts and Business Analysts
Effectively apply LEAN Six Sigma tools/functional knowledge to improve process capability and eliminate defects by executing projects himself/herself & driving BB certification
Lead & mentor Green Belts and use of Six Sigma tools and techniques to achieve results across multiple clients
Develop optimize and manage analytics models (calculators P&L models price models etc) for the business objectives of the functions
Deploy best-in- class analytics practices models and research methods to analyse opportunity to improve profitability and reduce margin leakage including but not limited to:
o Customer and product portfolio segmentation
o Price leakage and elasticity
o Price/volume forecasting
o Cross- sell recommendation
Qualifications we seek in you!
Minimum qualifications
Certified GB
Proven track of delivering high impact F&A Transformation projects
Prior Project management or Transformation experience with relevant years of experience in Automation / Process excellence and preferably in Banking domain
Should be a certified Green Belt (exposure to Green belt project / transformation / consulting projects)
Demonstrated affinity for developing and overseeing strategic solution execution
Must demonstrate managerial diplomacy in resolving issues to/from/within the business and technology.
Must have superb ability to articulate strategy in manner consistent with audience level and stake in the game
Keen ability to quickly understand organizational dynamics and geographic cultures. Must have the ability to conform to the culture/dynamic while maintaining the message
Strong interpersonal ability and relationship building skills
Ability to exercise peer leadership and influence the business in matrix fashion
Strong business planning analytical and conceptual skills
Ability to communicate technically complex IT concepts to business stakeholders.
Demonstrated high competency in leading multiple large projects
Demonstrated competency in developing efficient and effective solutions to diverse and complex business problems
Excellent interpersonal including strong verbal and written communication skills necessary to work effectively with all levels of the organization as well as geographically disbursed teams.
Ability to work independently as well as in team environment providing structure in ambiguous situations.
Highly motivated self-starter driven for results effective at prioritizing and managing complex initiatives concurrently.
High level of responsibility and ownership from inception through implementation.
Expert MS Office skills to include Visio SharePoint PowerPoint Excel and Word and comfort using these tools to build processes flow charts presentation and statuses.
Technical process improvement based project management or business analysis experience
Preferred qualifications
Certified Project Manager
Certified in RPA/Digital
Fantastic interpersonal skills communicating value/adapting communication to front line managers through CFO
Client facing consulting experience
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube.
Required Experience:
Manager
Employment Type
Full Time
