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The Medical Assistant (MA) at Mayfield Brain & Spine will support neurosurgeons PM&R physicians physician assistants (PAs) and nurse practitioners (NPs) by preparing patients and charts for office visits assisting during clinic days managing prescriptions imaging referrals and follow-ups. This role requires strong attention to detail organizational skills and the ability to work in a fast-paced clinical environment.
Education/Experience:
High School Diploma required graduate of Medical Assisting program preferred
Prior experience as a Medical Assistant preferred not required
Skills:
Practical knowledge of neurosurgical procedures and medical office processes
Proficient in clinical office duties
Demonstrates excellent customer service
Ability to manage and prioritize multiple tasks in a fast-paced environment
Strong problem-solving problem prevention and decision-making skills
Ability to convey empathy
Excellent oral and written communication skills
Ability to maintain composure and restore calm in a stressful situation
Uses good judgment and diplomacy when dealing with others
Desire and ability to work in a team environment
Ability to maintain a flexible schedule to accommodate physician office hours
Primary Responsibilities
Provide clinical office support to neurosurgeons nurse practitioners or pain management physicians.
Essential Functions
Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic
Demonstrate knowledge and skill in clinic office practice and perform clinical services. This includes suture/staple removal dressing changes vital signs injections and operation of EMG equipment if required. Interview new patients and verify medical histories before being seen by the physician/provider.
If applicable schedule and pre-certify outpatient testing. Ensure the patient is instructed regarding scheduled tests including the date time place and any special instructions.
Full Time