Process Manager - IT Vendor Management
Process Manager - IT Vendor Management
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1 Vacancy
Job Description
Overview
Responsibilities
- Strategize and execute comprehensive process improvement initiatives spanning multiple business functions from conception to implementation ensuring alignment with organizational objectives.
- Conduct in-depth analyses of existing processes employing advanced statistical methods and data analytics techniques to identify root causes of inefficiencies variations and bottlenecks.
- Lead cross-functional teams in dissecting complex operational challenges fostering collaboration and harnessing collective expertise to develop innovative solutions and best practices.
- Drive the adoption of Lean Six Sigma methodologies and other process improvement frameworks coaching teams on tool selection implementation strategies and sustainable practices.
- Develop robust project plans establish clear objectives and define key performance indicators (KPIs) to monitor progress track outcomes and quantify the impact of process enhancements.
- Collaborate closely with technology teams to evaluate integrate and optimize digital solutions automation technologies and data analytics platforms to streamline workflows and enhance decision-making capabilities.
- Design and facilitate workshops training sessions and knowledge-sharing forums to build organizational capabilities in process improvement methodologies change management principles and continuous learning.
- Establish governance structures review mechanisms and escalation paths to ensure accountability transparency and effective resolution of project-related issues and risks.
- Cultivate strong relationships with senior leadership department heads and external partners leveraging influence persuasion and effective communication to drive consensus and secure resources for process improvement initiatives.
- Champion a culture of innovation agility and continuous improvement instilling a mindset of curiosity experimentation and adaptability across the organization.
- Mentor and coach engineers and process analysts fostering a culture of learning innovation and collaboration within the organization.
- Understand procurement vendor selection negotiating risk assessment and cost analysis for determining favorable terms and conditions when developing processes to manage vendor relationships.
- Remote eligible.
If you are a strategic thinker results-driven leader and change agent with a passion for driving operational excellence and process improvement we encourage you to apply for the Process Manager position. Join our dynamic team and play a key role in shaping the future success of our organization.
Qualifications
- Bachelor Degree (Engineering Healthcare IT or related field)
- Certification in Lean Six Sigma or equivalent accreditation demonstrating proficiency in statistical analysis process optimization and change management methodologies.
- Minimum 8 years experience
- Masters degree in related field
- ServiceNow - SPM APM Resource Management Time Tracking Project Portfolio Management
- ServiceNow SPM APM Resource Management Time Tracking PPM
- Google Product Suite Experience
- Extensive experience in process improvement operational excellence or management consulting roles with a track record of leading large-scale complex projects in diverse organizational contexts.
- Advanced proficiency in data analysis tools and techniques such as statistical software (e.g. Minitab R) process simulation (e.g. Simul8) and data visualization platforms (e.g. Tableau).
- Strong project management skills including experience with project planning resource allocation risk management and stakeholder engagement in a matrixed organizational structure.
- Exceptional communication and interpersonal skills with the ability to influence negotiate and build consensus among diverse stakeholders at all levels of the organization.
- Proven ability to navigate ambiguity drive results and adapt to evolving priorities in a fast-paced dynamic environment.
- Strategic mindset with the ability to synthesize complex information identify trends and anticipate future challenges and opportunities.
- Passion for driving organizational change fostering a culture of innovation and empowering teams to achieve their full potential.
- Commitment to continuous learning and professional development staying abreast of emerging trends best practices and technologies in process improvement and operational excellence.
Required Experience:
Manager
Employment Type
Unclear
