Patient Intake Specialist - Delray

Patient Intake Specialist (Call Center) Full-Time Delray Beach FL
Make a real impact in mental health care.

Are you a great communicator with a compassionate heart Do you thrive on meaningful conversations and want to help others take the first step toward healing

At Greenbrook were not just another call center-were the first voice of hope for people struggling with depression and other mental health disorders. Were currently looking for a full-time Patient Intake Specialist to join our Delray Beach team and help guide new patients toward life-changing treatment.

What Youll Be Doing:

As a Patient Intake Specialist youll be the trusted first point of contactlistening educating and helping individuals schedule free consultations for our innovative behavioral health care services. Youll handle a high volume of calls and inquiries but more importantly youll deliver compassion with every conversation.

• Engage with prospective patients by phone and online inquiries
• Educate callers on our non-invasive TMS treatment options
• Schedule and reschedule appointments
• Pre-screen patients for insurance coverage
• Manage leads perform data entry and follow up with potential patients
• Maintain a high level of empathy and professionalism at all times

Schedule & Availability:

This is a full-time role (5 shifts/week) and were seeking candidates who can work:

• 12:30 PM 9:00 PM for at least 3 shifts per week M-F
• Two Sunday shifts/month (9:00 AM 5:00 PM) with a weekday off in exchange

Pay & Perks:

• $18/hour base pay monthly performance incentives
• Full benefits package: medical dental vision
• 401(k) with company match
• Paid time off and a supportive team environment

Youll Thrive in This Role If You:

• Have a high school diploma or GED
• Bring 2 years of customer service or call center experience
• Are a great listener and communicator (English fluency required conversational Spanish a plus)
• Are organized reliable and tech-savvy (Outlook Microsoft Word CRM tools)
• Have a strong attention to detail and a genuine desire to help others

Bonus Points For:

• Experience in patient scheduling or clinical interviewing
• Familiarity with insurance processes or marketplace plans
• Spanish fluency
• The ability to build rapport quickly and make thoughtful decisions on the fly

What Sets You Apart:

• Youre passionate about mental health and helping others
• You have a positive attitude and strong sense of accountability
• You care deeply about people and arent afraid of tough conversations
• Youre calm under pressure even on a busy phone line
• You believe in making a real difference one conversation at a time

Who we are:

At the forefront of mental health care Greenbrook operates 95 U.S. centers offering cutting-edge FDA-cleared TMS (targeted electromagnetic stimulation for mood regulation) and Spravato (for treatment-resistant depression and MDD with suicidal thoughts/actions). This innovative approach has already touched the lives of over 40000 patients with more than 1.3 million treatments administered. To learn our WHY: Patient stories on HOW we transform lives: 16 million Americans are affected by depression. Greenbrook is changing the way that depression is treated and YOU can be part of making a positive difference in the lives of patients by joining our amazing team!

*Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.

Greenbrook a subsidiary of Neuronetics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws. This policy applies to all employment practices within our organization including hiring recruiting promotion termination layoff recall leave of absence compensation benefits training and apprenticeship. Greenbrook makes hiring decisions based solely on qualifications merit and/or business needs at the time.

We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.

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