Content Moderation Trainer - Senior Process Associate â French - On site Bucharest
Content Moderation Trainer - Senior Process Associate â French - On site Bucharest
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Content Moderation Trainer - Senior Process Associate French - On site Bucharest
In this role you will be responsible to support businesses manage knowledge effectively Manage Quality Metric for the process upskill of employees in terms of domain provide industry trained resources at lower cost to business creating & delivering modules on Communication Excellence & Customer Centric Behaviour.
Responsibilities
- Induct new hire batches and conductin-depth pre-process and process training for new hires.
- Identify training need intervention and conduct timely refresher training.
- Attend calibration session and work with FLMs to ensure all FLMs and their respective teams are on the same page.
- Conduct RCA for top error drivers.
- Work with FLMs on error improvement action plan.
- Contribute insights to improve guidelines system and decisions. Verifying insights provided by reps.
High level of energy drive enthusiasm initiative and commitment.
Excellent communication consulting influencing and interpersonal skills.
Passion for ensuring a world class support experience for our community.
Demonstrated ability to perform well in a rapidly changing environment and across multiple sites/teams.
Must be flexible to work weekends as required.
Must be flexible to work Evening/Overnight as required.
Qualifications we seek in you
Minimum qualifications
Any graduate /Post Graduate degree or equivalent with a solid academic record
Relevant experience in the BPM/ Service Industry with good experience in a Training/Quality Learning & Development rolecommunication and customer experience improvement programs.
Preferred qualifications
Effective probing skills and analyzing / understanding skills
Problem solving skills with customer centric approach
Must be able to work on a flexible schedule (including weekend shift work)
What can we offer
Attractive salary.
Stable job offers - employment contract.
Work in a multicultural environment;
Various trainings (initiating soft skills).
Possibility of development;
Benefits (Meal Tickets Medical Services Insurance additional vacation days partner discounts).
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Senior IC
Employment Type
Full-Time
