UX Designer
UX Designer
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Salary Not Disclosed
1 Vacancy
Job Description
Location(s)
Alpharetta Georgia Birmingham Alabama Jacksonville FloridaDetails
Kemper is one of the nations leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture valuable opportunities for personal development and professional challenge and a healthy work-life balance can be highly motivating and productive. Kempers products and services are making a real difference to our customers who have unique and evolving needs. By joining our team you are helping to provide an experience to our stakeholders that delivers on our promises.
The User Experience (UX) Designer position is part of Kemper Insurance with a focus on supporting external self-service web sites. The position is responsible for ensuring that user experience whether customer agent or employee is top of mind throughout the project lifecycle (assessment initiation execution). The role involves developing user-centered designs to visualize and shape business requirements to support:
Delivery team understanding of business needs and outcomes
Stakeholder decision making and satisfaction
Streamlined project execution
Reduced project costs
The UX Designer will work on a variety of projects that advance Kempers customer distribution and product capabilities to achieve business outcomes. Additionally this position will play a key role in evolving our customer onboarding and servicing communications (email SMS forms) specifically related to templates testing consolidation and measurement.
POSITION RESPONSIBILITIES
- Design digital wireframes/prototypes/interfaces to make business requirements real for decision makers and delivery teams.
- Maintain digital wireframes/prototypes/interfaces for current applications (e.g. customer and agent portals) that employees can access to increase their knowledge.
- Lead usability testing with customers agents and employees to validate designs.
- Develop and maintain email templates. Create process for testing emails across different clients devices and browsers and tracking results (e.g. delivery rate opens click throughs conversion rate). Modify templates based on results.
- Support IT in the development and testing of designs.
- Nimbly develops working knowledge of relevant Kemper delivery systems including SmartComm Outlook ForgeRock and OneSpan.
- Collaborate with other UX experts across Kemper to share knowledge and experience. Develop and document UX design system.
- Support growth of UX skills across project teams.
- Adhere to brand design standards
QUALIFICATIONS
- Bachelors degree in Design or related discipline or equivalent experience with minimum 4 years of overall user experience design experience.
- Experience translating creative and business input into feasible solutions that achieve business outcomes.
- Proficiency using leading design tools such as Figma Adobe XD Sketch Invision
- Working knowledge of HTML in collaboration with CSS and JavaScript to ensure design vision is translated accurately into functional high-quality code
- Strong mobile-first design experience
- Expertise with Accessibility best practices for apps and websites
- Knowledge of design principles and best practices for apps and websites
- Experience with usability testing and usability best practices
- Excellent written and verbal communication skills
- Experience presenting to senior leaders
- Insurance industry experience preferred.
- Process mapping skills strongly preferred
- This is an office position working out of Birmingham AL Jacksonville FL or Alpharetta GA.
Employment Type
Full-Time
