Individual Benefits Sales Coordinator
Individual Benefits Sales Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Manage the monthly billing process of all individual product enrollees ensuring accuracy and timeliness. Work directly with the vendor(s) on timelines and processes and develop expertise in the processes and software navigation.
- Manage billing-related enrollment updates for all individual plan products and work with system vendor to update records as needed from routine sales and open enrollment changes.
- Analyze and resolve complex billing issues including failures and underpayments utilizing strong problem-solving skills.
- Identify and correct billing errors conveying issues to the appropriate teams and vendors with follow-through until resolution.
- Partner with customer service on handling escalations communications and direction on resolution.
- Assist the Individual Market Account Specialist with broker communication and issue resolution.
- Identify and coordinate recurring billing errors appropriately escalating significant issues and/or product improvement opportunities.
- Partner with Finance to assist with billing processes in relation to card payment processors (such as ).
- Assist in updating individual marketing materials on an annual basis.
- Assist in the audit of individual enrollment platform and individual pages on corporate website.
- Work closely on the expansion of non-branded or additional individual dental insurance products.
- Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.
Required Experience:
IC
Employment Type
Full Time
