Emergency Recovery Coordinator ERC
Emergency Recovery Coordinator ERC
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$ 60000 - 90000
1 Vacancy
Job Description
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Serve your community when it needs it the most
- Generate revenue opportunities by directly consulting with property owners impacted by fire water damage or other large-scale emergency events
- Cooperate with public emergency response agencies and private entities
- Create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer
- Participate in restoration related community awareness events and programs
- Proactively searches for acts upon potential opportunities
- Ongoing Leadership Development Program and industry events
- Paid Holidays/PTO
- Access to Paul Davis University and regular training opportunities
- Medical Dental Vision Benefits offered
- Base salary commission. Our current ERCs yearly pay range from $50000 to $100000 depending on their production. No limit to earning potential.
- The ideal candidate for this role will have confidence in their ability to establish and maintain relationships and a passion for growth and success
- Emergency Recovery Coordinators must possess strong interpersonal skills build a strong rapport with the customer and be comfortable entering highly charged and stressful situations
- Proven ability to close sales and provide quality customer service
- ERCs need to possess the ability to turn an emotionally distraught customer into a satisfied one and leave the customer with a positive lasting impression
- The ERCs primary responsibilities are to be professional compassionate courteous positive and informative
- Effective ERCs must also possess knowledge of restoration products and services
- They are dynamic speakers and comfortable when interacting in both one-on-one and group settings
- Stress tolerance the ability to work under pressure and a combination of leadership and sales skills are necessary for job effectiveness
- Franchise restoration construction/home improvement firefighter and/or insurance industry experience ideal
- 4-6 years experience in restoration ERC military fire services EMS medical construction insurance
- Valid Drivers license
- Ability to pass a criminal background check and drug screen
- ERCs generate revenue opportunities by directly consulting with property owners impacted by fire water damage or other large-scale emergency events
- ERCs cooperate with public emergency response agencies and private entities to enable effective implementation of recovery initiatives
- They create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer
- The ERC participates in restoration related community awareness events and programs
- Volunteer non-operational time to related community events
- The ERC is on call 24/7
- The ERCs represent the franchise and the Paul Davis brand and give it a face
- Responsible for educating the consumer on products or services and effectively articulate the use and need
- Monitor interpret and respond to lead sources
- Provide emergency recovery kits and services to the impacted property owner
- Communicate services to effected property owner
- Market the Emergency Recovery Program
- Support franchisee and franchisor organizational mission vision and value statement
- Self-motivated to get results
- Loves working people in need of assistance
- Is organized but flexible. Must be able to prioritize and manage time
- Excellent communication skills
- Thrives under high-stress situations
- Enjoys working hard in a fast-paced dynamic environment
- Servants heart to take care of others
Since 1966 Paul Davis has been an industry leader in the areas of property damage mitigation reconstruction and remodeling. With more than 370 offices in our franchise network the company serves residential institutional and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time establishing a reputation for performance integrity and responsibility among customers and carriers alike. Whether property damage is caused by water fire smoke storms or other disasters we deliver on our promise to deliver excellence expertise and a customer experience that is second to none. At Paul Davis our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
Required Experience:
IC
Employment Type
Full-Time
