Bank Ophthalmic Assistant (Clinic)

Bank Clinic Assistant/Ophthalmic Assistant

Who are we

Newmedica are one of the leading providers of NHS ophthalmology services in England providing outpatients appointments diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.

We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK.

We are thrilled to say that following an independently conducted survey of Newmedica colleagues to tell us what its like to work here we have been certified as a Great Place to Work for the second year running. The feedback has directly contributed to Newmedica being listed among the UKs top 50 Best Workplaces for 2025.

Role overview

We are looking for a Bank Clinic Assistant to join our Cheshire Oaks Newmedica site. As a member of bank staff you will work on a flexible as-needed basis to cover planned or unplanned staff absences busy periods or short-term staffing needs.

Our Clinic Assistants are the face of Newmedica theyre often amongst the first people that our patients interact with on clinic visits and so having a welcoming friendly empathetic approach is vital.

Its a busy role - youll be seeing a number of patients each day to take them through a range of diagnostic tests. These will be passed onto a senior clinician to ascertain if surgery or further treatment is required. Youll be using a variety of different equipment and systems so were looking for someone who is comfortable using systems and is fairly tech savvy.

The thought of eye surgery can be a daunting prospect for patients to deal with so our Clinic Assistants need to be able to put patients at ease. They also need strong communication skills to be able to explain the purpose of the different tests to ensure the patient understands their treatment.

This is a great role to progress your clinical skills or to take the first step on a clinical career path. Newmedica is committed to the growth and development of all our colleagues and the Clinic Assistant is a great platform to potentially explore a career in diagnostic (clinic) teams.

Key Responsibilities

Primary responsibility for delivering ongoing outpatient and clinic services including:

Managing the relationship with the patient and the provision of appropriate information to them ensuring that exceptional customer service is delivered.

Management of patient data; ensuring availability required accuracy and confidentiality. This may involve retrieving patient records from and returning them to the Trust liaising with Newmedicas central operations team updating Newmedicas electronic patient records and producing and providing letters to patients.

To perform verify and record results of clinical testing with absolute integrity for a comprehensive range of diagnostic procedures and clinical assessments in order to provide the Consultant with the relevant information for diagnosis and treatment.

Working with other clinic staff including clinicians to ensure optimal patient flow including assisting them if required.

To accurately record patient history relevant to the clinic.

To explain the implications of eye conditions treatment options medication and possible side effects to patients some of which may be distressed or confused.

To be responsible for ensuring the safe use of specialist equipment.

To assist in theatre in the treatment room when required.

To support cataract pre-assessment clinics.

To support the continuous quality improvement of all clinical aspects of the service including the appropriate escalation of process clinical equipment quality or infection risk issues.

Appropriate escalation of process clinical equipment quality or infection risk issues.

Maintaining a positive relationship with client teams at every interaction.

Committed to continued professional development and clinical governance including participating in appraisal process completion of mandatory training and clinical audits and research as required.

To ensure that patient confidentiality is maintained at all times.

Undertaking other ad hoc and administrative tasks as required to ensure the smooth running of the clinic.

What were offering

• A daily rate of up to 120 Dependant on experience
• Flexible shifts to suit your availability
• An environment where your learning and development is supported through a range of various learning tools and courses.
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
• A bright spacious and modern working environment built to the highest standards

If you would like an informal chat about the opportunity or to request a job description please contact

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

At Newmedica we actively promote diversity and equal opportunities and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people irrespective of gender age disability sexual orientation race language religion ethnic or social origin.