Account Management Manager

We power peoples progress.

At Preply were all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor craft a personalized learning journey and stay motivated to keep growing. Our approach is human-led tech-enabled - and its creating real impact. So far 90000 tutors have delivered over 20 million lessons to learners in more than 175 countries. Every Preply lesson sparks change fuels ambition and drives progress that matters.

Meet the team!

At Preply our B2B business is growing fast and our Key Account Managers are at the center of that growth. We work with global companies to help their teams unlock the power of language learning driving real impact for their employees and business goals.

As a Key Account Team Manager you will lead and inspire a team of high-performing account managers dedicated to our most strategic global clients. Youll ensure we deliver exceptional value to customers driving retention growth and expansion. This is both a people leadership and player-coach role youll be expected to develop your team while directly managing a small portfolio of enterprise accounts.

Youll work closely with Sales Marketing Product and Operations to ensure a smooth and engaging experience for our customers. If youre passionate about client relationships thrive in a fast-paced environment and are excited about shaping the future of corporate language trainingthis is the team for you.

What youll be doing:

• Hire onboard coach and mentor a team of Key Account Managers (KAMs)
• Build team OKRs and track team KPIs customer health metrics and revenue goals
• Use data to inform decisions that continuously improve team performance and customer outcomes.
• Work closely with Sales Product Marketing and Support to influence the product roadmap and ensure a seamless customer experience and capture customer feedback.
• Oversee the post-sales lifecycle for B2B clients ensuring successful onboarding engagement long-term retention and expansion.
• Personally manage a portfolio of strategic accounts working with L&D and HR professionals on setting up successful language learning programs.
• Track team KPIs customer health metrics and revenue goals using data to inform decisions that continuously improve team performance and customer outcomes.
• Work closely with Sales Product Marketing and Support to ensure a seamless customer experience and capture customer feedback.

What you need to succeed:

• At least 4-5 years of experience managing renewals and upselling to Key accounts
• At least 2 years of experience managing teams
• Fluency in English; additional European language is a plus
• Proficiency with CRM solutions and online platforms
• Excellent oral and verbal communication skills with all levels within our customers teams
• Empathy and ability to build relationships with customers
• Team spirit hands-on attitude ambitious and passionate

Why youll love it at Preply

• An open collaborative dynamic and diverse culture;
• A generous monthly allowance for lessons on Learning & Development budget and time off for your self-development;
• A competitive financial package with equity leave allowance and health insurance;
• Not in Barcelona We offer an attractive relocation package to join us in our Preply Barcelona Hub
• Access to free mental health support platforms;
• Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health;
• The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!).

Our Principles

• Care to change the world - We are passionate about our work and care deeply about its impact to be life changing.
• We do it for learners - For both Preply and tutors learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience.
• Keep perfecting - To create an outstanding customer experience we focus on simplicity smoothness and enjoyment continually perfecting it as every detail matters.
• Now is the time - In a fast-paced world it matters how quickly we act. Now is the time to make great things happen.
• Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals focus on what matters and utilize our resources efficiently.
• Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories unlocking meaningful insights to guide our decisions.
• Growth mindset - We proactively seek growth opportunities and believe todays best performance becomes tomorrows starting point. We humbly embrace feedback and learn from setbacks.
• Raise the bar - We raise our performance standards continuously alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference.
• Challenge disagree and commit - We value open and candid communication even when we dont fully agree. We speak our minds challenge when necessary and fully commit to decisions once made.
• One Preply - We prioritize collaboration inclusion and the success of our team over personal ambitions. Together we support and celebrate each others progress.

Diversity Equity and Inclusion

Preply is committed to creating a diverse and inclusive environment where people from all backgrounds can thrive. Different opinions and viewpoints are key ingredients in our success as a multicultural Ed-Tech company.

Preply will consider all applications for employment without regard to race color religion gender identity or expression sexual orientation national origin disability age or veteran status. Together we are The World Class.

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Required Experience:

Manager