Clinic Operations Specialist
Clinic Operations Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Founded in 1887 Dignity Health - California Hospital Medical Center is a 318-bed acute care nonprofit hospital located in downtown Los Angeles California. Serving over 70000 patients annually the hospital offers a full complement of services including a Level II Trauma Center Level III NICU heart care womens health and a family birth center. In 2025 we opened our new patient tower Grand Tower featuring a dramatically expanded Emergency Department and Family Birth Center that will increase patient comfort and privacy.
Additionally California Hospital Medical Center has been recognized as an LGBTQ Healthcare Equality Leader by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center and recently was awarded the AMA/ASAs Get the Guidelines - Stroke Gold Plus Quality Achievement recognizing the hospitals commitment to providing the best stroke care.
California Hospital Medical Center shares a legacy of humankindness with Dignity Health and CommonSpirit Health one of the nations largest health care systems dedicated to providing compassionate high-quality and affordable patient-centered care. Visit for more information.
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Responsibilities
The Clinic Operations Specialist is expected to perform duties in alignment with the mission and policiesof the organization. Performs duties in support of and in compliance with the performance improvementplan JCAHO and other licensing accrediting and regulatory agencies. Responsible for accurate preregistration and completion of registration in MedSeries 4 (MS4) in line with current policy andprocedures guidelines and training. Will consistently utilize MS4 as the primary source verificationsystem to confirm if a patient is a New or an Established patient at California Hospital MedicalCenter (CHMC). Ensure patients are accurately identified in MS4 to avoid the creation of a duplicatemedical record number. Creates accounts for new and established patients in MS4.
Responsibilities for patient check in includes; greets patient with a smile by name makes direct eye contact and introduces ones self. Thanks the patient for coming and asks if there were any issues in getting here both for Facility and Professional services. Collects co-pays co-insurance deductibles and self-pay. Issues a printed receipt for both facility and professional services. Responsible for patient check out; greets patient with a smile by name makes direct eye contact. Asks if the visit went ok and resolves concerns if problems arise. Schedules subsequent appointments as appropriate in the electronic healthcare record (EHR) appointment scheduling system thanks the patient for coming and validates parking. Responsible for logging all collections and updating specified electronic systems. Responsible for smooth office flow ensuring waits and delays are kept to a minimum. Works collaboratively with the clinicians and administrative team to ensure patients are seen in a timely manner. Organizes and scans paper medical records into approved locations in the EHR. Responsible for ensuring the reception area is kept neat and tidy at all times throughout the day. Ensures availability and provision of refreshments for patients. Preps and reviews patients records for the next business day ensuring any required medical records labs etc. are available; will follow up with patients and/or primary care doctors offices as needed. Responsible for reviewing the clinic schedule in advance and contacting patients to remind onappointments; complete registration and rescheduling appointments as needed. Demonstrates ability tomultitask efficiently while working in a faced-paced open environment.
Qualifications
- A minimum of 2 years progressively responsible office administrative experience in a physician-based practice.
- Knowledge of CPT and ICD-9 preferred
- BA in business or health administration preferred.
- Must complete/pass LACWH Customer Services training with 30 days of start date.
- Within 15 Days Of Hire: Payment Card Industry Data Security Standards (PCI-DSS).Annual Update Required.
- Experience communicating with individuals successfully on a one-on-one basis from a variety of socioeconomic and ethnic backgrounds and at various organizational levels using appropriate vocabulary and grammar in order to convey information.
- Must demonstrate excellent interpersonal communication skills to establish and maintain a professional warm and friendly greeting to all our customers.
- Strong customer service phone skills and in-person and ability to successfully communicate with emotionally stressed individuals in a clear tactful and supportive manner.
- Demonstrated written communication skills with the ability to edit/proofread written materials to ensure vocabulary punctuation and grammar are correct.
- Excellent typing/keyboarding skills and experience with various computer applications including both MS Office and Google Workspace.
- Able to use general office equipment; fax machine scanner copier and calculator computer and phone.
- Capable of working productively and in a positive pleasant & professional manner with many interruptions and changes with daily priorities.
- Skill in working independently and completing all assignments in a timely manner; organized and methodical.
Required Experience:
Unclear Seniority
Employment Type
Unclear
