Operations Manager - Real Estate
Operations Manager - Real Estate
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$ 75000 - 110000
1 Vacancy
Job Description
Director of Operations
This person is a self-starter with a positive attitude who enjoys working with people to achieve tremendous results. Team player who loves a good challenge has a high level of integrity and works diligently to exceed expectations. A leader who is also willing to follow and implement someone elses vision while having fun with colleagues and clients. This person is highly organized detail-oriented and thrives in helping others grow. This position requires you to be in the office in Winchester MA. No remote applicants please.
Job Description:
- Supervises all administrative and marketing processes.
- Trains and manages all employees in conjunction with Team Lead.
- Establishes and executes plans to ensure the smooth operation of the office and attainment of team goals.
- Responsible for creating tracking and managing all financial systems.
- Research and development of all systems for transaction coordination internal communication client communication information and tracking management and central database management to optimize employee time client experience and company dollars
- Assists as needed and serves as a consultant in the systems of other departments including customer service buyer seller lead generation tracking and expansion systems
- Developing the organizational structure and pay structure of all administrative personnel and maintaining and keeping to the divisional evaluate systems and structure to meet demands and assess scalability
- Create and maintain an operations manual that documents all systems and standards
- Overseeing bookkeeping accountants monthly review of profit and loss statements and researching discrepancies
- Lead and supervise all administrative personnel
- Organization & Management
- Continually improve systems to ensure smooth operations
- Create and maintain new employee onboarding systems
- Train all new employees on team and market center procedures
- Supervise Closing Manager Inside Sales Agents and Virtual Assistant; work with Team Lead to hold agents accountable
- Track and review team goals weekly
- Attend trainings as needed
- Lead book club meetings
- Schedule team travel and training
- Schedule and coordinate vendor visits for team
- Manage website domains and ensure they are being forwarded properly
- Customer/Agent Relationship Building
- Build relationships with the clients
- Acts as gatekeeper for Team Lead
- Organize client events
- Provide training and support to all team members
- Conduct weekly coaching meetings with employees Closing Manager ISAs and VA.
- Lead Monthly Operations Meeting
- Purchase and mail referral gifts
- Order all office supplies/Business cards
- Supervise marketing events to generate business
- Order signs and lock boxes
Lead Capture
- Prospect for new clients
- Route buyer and seller appts to appropriate agents
- Manage CRM autodialer and directory service. Evaluate ROI every quarter. Track lead sources and lead generation success
- Protect Team Leads lead generation time
- Write thank you cards and call any referring agents within 48 hours of receiving the lead
Contract to Close
- Supervise lead to close process and hold team accountable
- Manage all databases associated with client experience
- Track all commissions and cap payments
- Order client gifts and materials
- Send and/or coordinate client and agent referral gifts
- Team Player who will help roll up their sleeves and help others
- Working knowledge of the MASS real estate process and contracts
- Benefit to have your real estate license or willing to get one
- Knowledge of the real estate process and procedures here in MA
- MUST BE IN THE OFFICE
- Knowledge of Keller Williams Command
- Knowledge of CRM Follow Up Boss and SISU
Required Experience:
Manager
Employment Type
Full Time
