Patient Educator - Middletown
Patient Educator - Middletown
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1 Vacancy
Job Description
EyeCare Partners is the nations leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision advance eye care and improve lives. Based in St. Louis Missouri over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets providing services that span the eye care continuum. For more information visit.
JOB TITLE: Patient Educator
DEPARTMENT: Front Office
BENEFITS:
- Full Benefits Package - Medical Vision Dental and Life Insurance
- 401k Employer Matching
- Paid Time Off and Paid Holidays
- Paid Maternity Leave
- Optical Education Reimbursement
- Competitive Base Pay
POSITION SUMMARY
The Patient Educator interfaces between patients who are interested in surgery and the
medical technical and administrative staff. They provide in-person or virtual
screenings balanced education and counseling to prospective patients regarding the
benefits of surgery and their options. They discuss cost and payment options including
their intraocular lens options (ATIOLs). They may also assist in maintaining relationship
management systems including data entry of marketing and outcome data.
Ideally patient education starts before the patient comes in for cataract or refractive
surgery evaluation. This is managed by contacting the patients before their scheduled
appointment via email phone or text messages and by sharing information verbally in
writing or with links to short videos. Once in the office the Patient Educator meets with
the patient prior to seeing the doctor usually during the time after they have undergone
technician exam procedures and is waiting to see the physician.
PERFORMANCE EXPECTATIONS
The following are general responsibilities associated
with the job and are listed in order of greatest to least amount of time spent on the duties.
Provide exceptional customer service during every patient encounter
(in person or via phone).
Display a professional attitude greet patients promptly with a smile
and thank them when they leave
Practice urgency at all times with patients time as well as doctors
time and schedule managing patient flow
Comply with all company policies and procedures including HIPAA
(Health Insurance Portability and Accountability)
Serves as support to patients for patient education counseling and inquiries:
Discussion of patients vision goals for after surgery
Discussion of patients daily living activities and hobbies
Explanation of eye anatomy and the cataract or refractive surgical
procedure
Explanation of each lens or package options and the benefits and
limitations of these technologies (as appropriate for patients needs)
Provides ATIOL educational materials to patients through different
modalities (I.e. Rendia video links printed materials etc.) and assists with
maintaining patient access to these materials throughout the practice
Provides explanation of lens or package pricing structure and
payment/financing options with prospective patients
Serves as the liaison between patients and physicians:
Communicates patients vision goals and ATIOL interest
Communicates past ocular history as related to potential candidacy for
ATIOL (i.e. refractive surgery monovision contact lens wear astigmatism
trauma pathology etc.)
Coordinates with practice staff to ensure seamless patient transfers
Facilitates prompt professional patient-friendly communications (i.e.
phone calls emails portal etc.) between patient and physician or referring
physician and surgeon
Assists in the practice development of ATIOL Program:
Collaborates with administration for patient incentive letters marketing
for promotions and gathering patient testimonials for practice materials and
social media
Compiles and generates patient data using tracking tools and/or
spreadsheets
Sends practice product and/or treatment and financing information via
email or mail to non-closed leads
Follows up with non-closed leads via phone email portal or mail and
records progress using tracking tools and/or spreadsheets
Job may require other duties as assigned.
Preferred Qualifications:
While not required the following are preferred
qualifications associated with the job and will be under consideration.
Excellent verbal and written communication skills.
Ability to interact with patients and all levels of employees in a
courteous professional manner at all times.
Knowledge of clinic
Education and Experience: The minimum level of education and experience
required to perform the job at a satisfactory level.
High School diploma or equivalency is required.
Knowledge Skills and Abilities: The minimum level of knowledge skills and
abilities to perform the job at a satisfactory level.
Physical Requirements:
This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%) sitting (50%) and standing (50%) with regular bending stooping and reaching (2550%). Employees must be able to lift carry push and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential as the role demands constant grasping writing/typing and use of technology. Visual and auditory acuityincluding color depth peripheral vision and the ability to adjust focusis required100% of the time. Occasional driving or climbing may also be necessary.
If you need assistance with this application please contact . Please do not contact the office directly only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.
Employment Type
Full Time
