Lifecycle Services Representative (Remote)

Who is Trace3

Trace3 is a leading Transformative IT Authority providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate Automate Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine California. We employ more than 1200 people all over the United States. Our major field office locations include Denver Indianapolis Grand Rapids Lexington Los Angeles Louisville Texas San Francisco.

Ready to discover the possibilities that live in technology

Come Join Us!

Street-Smart-Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the big picture. We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice -The Stuff it takes to be a Needle Mover

We get things done and drive results. We lead without a title empowering others through a can-do attitude. We look forward to the goal mentallymapping outevery checkpoint on the pathway to success and visualizing what the final destination looks and feels like.

Teamwork -Humble Hungry and Smart

We are humble individuals who understand how our job impacts the companys mission. We treat others with respect admit mistakes give credit where its due and demonstrate transparency. We bring the weather by exhibiting positive leadership and solution-focused thinking. We hug people in their trials struggles and failures not just their success. We appreciate the individuality of the people around us.

ABOUT THE ROLE:

The Lifecycle Services Representative (LSR) will be responsible for managing customer support renewal opportunities within assigned accounts. The LSR will consult with account teams and provide strategic renewals pricing to grow revenue within region. In addition the LSR will participate in the sales process as an extension of the Account Executives by building relationships with the Clients Manufacturers and Distributors. This position will also be responsible for managing the IT Support Infrastructure and any Support needs after every Renewal sale.

WHAT YOULL DO:

• Own and execute on assigned renewal opportunities within assigned accounts.
• Coordinate and collaborate with customer and internal teams to establish timelines action items responsibilities and associated due dates of renewal activities in a manner that results in an on-time renewal.
• Work with sales to identify and present upsell opportunities within existing client base.
• Position multi-year deals & co term with other license opportunities as to increase size of deals.
• Engage distribution line and/or vendor 6-12 months advance of expiration.
• Address and resolve install base inaccuracies to ensure customer OEM and Trace3 Install base data are aligned and accurate.
• Collaborate with customer and sales team to capture all items available to renew in the renewal scope. Identify and communicate risk. Work to close gaps in coverage.
• Take actions to reduce complexity e.g. minimize # of contracts.
• Participate and contribute to customer Quarterly Business Reviews as required.
• Maintain accurate NetSuite data for opportunities/forecasts client information.
• Provide client with accurate renewal quote that is in alignment with established timelines.
• Provide financing options & related information when appropriate.
• Process client transactions such as orders quotes or returns timely and accurately.
• Setup and maintain client notes credit limits and contacts. Facilitate post-renewal system (LAMP) updates with Data Team
• Champion best practices and contribute to policies and procedures
• Maintain and expand working knowledge of current partner renewal offerings and varying service/support levels.
• May perform other duties as assigned by manager.

QUALIFICATIONS & INTERESTS:

• High school diploma required.
• Minimum of 5 years of maintenance renewal sales experience preferred.
• Highly organized detail-oriented excellent time management skills and able to effectively prioritize tasks.
• Must be a good collaborator communicator and facilitator with customers and internal cross functional teams.
• Ability to establish and execute against deadlines in a fast-paced environment.
• Emphasis on ability to build and maintain relationships.
• Strong analytical skills regarding client quotes reports manufacturer data.
• Proficiency in Microsoft Office (Excel Word PowerPoint PowerPoint Outlook) and CRM platforms. Must be competent in Excel.
• Good understanding on Information Technologies is a plus.

The Perks

• Comprehensive medical dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match 529 College Savings Plan Health Savings Account Life Insurance and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

Our Commitment

At the core of Trace3s DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership character and passion in all that we do.

Were committed to fostering an inclusive workplace where everyone feels respected valued and empowered to grow. We recognize that embracing diversity drives innovation improves outcomes fosters collaboration boosts teammate satisfaction and builds a more inclusive culture.

As an equal opportunity employer Trace3 bases all employment decisions based on individual qualifications merit and business requirements. We do not engage in discrimination on the basis of race color religion sex (including gender identity sexual orientation and pregnancy) national origin age (40 or older) disability genetic information or any other characteristic protected by federal state or local law.

Any demographic information provided is strictly voluntary kept confidential in accordance with Equal Employment Opportunity (EEO) regulations and will not be used in employment decisions including hiring promotions or mentorship programs. We are committed to providing equal employment opportunities for all.

If you require a reasonable accommodation to complete the application process or participate in an interview please email.

***To all recruitment agencies:Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.