Director of Programs
Director of Programs
Posted on :
08-06-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
08-06-2025
Job Description
Benefits:
- Simple IRA Plan
- Competitive salary
- Training & development
About Us:
At Helpful Hearts Health Services Inc. we believe in empowering individuals with developmental disabilities to live lives of purpose dignity and connection. Were a passionate mission-driven DDA provider offering person-centered services that promote independence inclusion and real community integration.
Were growingand were looking for a compassionate organized and strategic leader to help us strengthen our programs and take our service delivery to the next level.
Position Summary:
The Director of Programs will lead the planning development and execution of all programs across our agencyincluding Community Living Group Homes Personal Support Community Development Services (CDS) Employment Services Supported Living Nursing Services Transportation (OHCDS) and many more. This role is central to ensuring that every service we offer aligns with our mission maintains compliance with DDA regulations and most importantlymeets the needs of the individuals and families we support.
This person is not just an operations leadertheyre a builder of people programs and possibilities.
Key Responsibilities:
Program Oversight & Development
- Oversee the daily operations of all active DDA programs
- Ensure service delivery aligns with person-centered plans and meets DDA COMAR and Medicaid waiver standards
- Lead the development and implementation of new services and initiatives
- Regularly review and improve program structures workflows and documentation
Staff Leadership & Training
- Supervise and support Program Managers Team Leads and Direct Support Professionals (DSPs)
- Collaborate with HR to recruit train and retain high-quality team members
- Ensure all program staff are properly trained in MANDT Emergency Preparedness Cultural Sensitivity Incident Reporting and other key trainings
- Foster a culture of growth communication and accountability
Quality & Compliance
- Partner with QA staff to monitor document and improve service quality
- Respond promptly and professionally to licensing inspections regulatory visits incident reports and concerns from individuals families or guardiansensuring transparency accountability and a commitment to quality care.
- Use data and feedback to identify trends and areas of improvement
- Participate in the creation and implementation of the agencys Quality Assurance Plan
Collaboration & Communication
- Serve as a key liaison between our agency and service coordinators families and state agencies
- Attend IDT meetings and ensure proper follow-up and implementation of team decisions
- Collaborate with the CEO and leadership team on strategic planning and program expansion
What Were Looking For:
- A heart for serviceand a head for systems.
- Proven leadership experience in a DDA human services or Medicaid-funded setting
- Strong knowledge of Marylands DDA policies regulations and services
- 3 years of program management or senior-level operations experience
- Ability to lead with empathy communicate effectively and build trust across all levels
- Excellent organizational writing and critical thinking skills
- Bachelors degree in Human Services Social Work Healthcare Administration or related field (Masters preferred)
Bonus Points If You Have:
- Experience working in or managing multiple DDA services
- Background in staff training service coordination or policy development
- An eye for data-driven improvement and systems thinking
- A calm presence under pressureand a sense of humor when needed
Why Join Us
- Were a purpose-driven agency that truly puts people first
- Youll help shape the future of services for individuals with disabilities in Maryland
- We offer a supportive team-oriented environment with room to grow
- Competitive salary and benefits package
Ready to Apply
If youre a compassionate leader who can see both the big picture and the daily detailsand youre ready to help transform liveswe want to hear from you. Send your resume and a brief cover letter to with the subject line Director of Programs Application.
Required Experience:
Director
Employment Type
Full-Time
Key Skills
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