Head of Operations (They/She/He)
Head of Operations (They/She/He)
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Job Description
If youre here its because youre looking for an exciting ride.
A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.
Well deliver a non-vanilla culture built on talent where we work to amplify the impact on millions of people paving the way forward together.
Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses and couriers offering on-demand services from more than 170000 local restaurants grocers and supermarkets and high street retail stores. We operate in more than 1500 cities across 23 countries.
Together we revolutionise the way people connect with their everyday needs from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us every day is filled with purpose.
What makes our ride unique
Our culture and strong values.
Our career development philosophy.
Our commitment to being a force for good.
We have a vision: Building the largest marketplace in your city to give access to anything in minutes. And this is where your ride starts.
This role is for a senior leader (Head of Operations) of Glovos operations team which focuses on working with the Glovo team to support our couriers and partners to improve theit operations and user experience around delivery. As a Head of Operations in Nigeria you will have the unique opportunity to help us:
- Couriers (Supply Ops): Improve delivery times quality of service and overall satisfaction of couriers
- Partners (Partner Ops): Improve on key metrics such as preparation time waiting time menu quality
- Glovo
- Help us reach KPIs and position Nigeria as one of the best performing countries in Glovo
- Setup best in class ways of working for our operations teams
- Work with your team leads to grow our talent and build a great team culture
Were looking for someone who has a mix of the:
- Operational excellence to get great work done
- Negotiation and collaboration skills needed to bring out the best from our partners (Couriers or Retailers)
- Strategic innovative and creative thinking thats required to develop outside the box solutions
- Management skills and emotional intelligence required to lead and inspire a team
THE JOURNEY
- Lead a team of Ops Specialists guiding them and helping them both to achieve their goals and to develop their skills
- Lead by example by being incredibly truth-seeking making data-driven decisions and setting high standards for the team
- Establish the monthly/quarterly goals of your cities and be responsible for their operational metrics continuously monitoring their achievement
- Be able to perform any required analysis and provide actionable ideas to improve indicators and solve any possible problems in the cities of your region
- Support Commercial team on operational issues identifying areas for improvement and possible actions always with a didactic and positive attitude
- Understand deep-dive and have a complete understanding of the local supply situation at all times
- Identify channels to source new leads and potential Glovers through both online and offline medium
- Analyze daily weekly and monthly operation metrics with a macro view of the long-term success of the city/region
- Put yourself in the Glovers shoes - understand who they are in order to execute the best possible outcome and choose properly the solution we are launching or testing
- Reassure we provide best-class experience for our couriers fleet partners and we are platform number #1 of their choice
- Have a blank page for you to create! We dont stick to a single playbook and we expect you to build your own as the business and market evolves
What You Will Bring To The Ride
- Location in Nigeria
- At least 7 years of experience
- Minimum 3 years of management experience in a fast paced demanding role (big tech investment banking private equity or consulting)
- SQL proficiency is preferred
- STEM degree is preferred
- Combine a day by day and tactical management with a strategic and long-term view
- You should be able to motivate and develop teams
- You should be able to get your hands dirty be on the frontlines rather than delegate tasks routinely
- Results-oriented autonomous and efficient. Decisions taken should be driven by available data
- Strong analytical and problem-solving skills are required
- Strong project management skills is a must
- Strong organisational skills and delegation ability to prioritize and multitask work well under pressure handle multiple issues simultaneously in a dynamic environment
- Demonstrate sound written and verbal communication skills
Individuals representing diverse profiles and abilities encompassing various genders ethnicities and backgrounds are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you dont meet our musts dont let it stop you we are all about finding the best talent out there! Skills can be learned and embracing diversity is invaluable.
We believe driven talent deserves:
- An enticing equity plan that lets you own a piece of the action.
- Top-notch private health insurance to keep you at your peak.
- Monthly Glovo credit to satisfy your cravings!
- Discounts on transportation food and even kindergarten expenses.
- Discounted gym memberships to keep you energized.
- Extra time off the freedom to work from home two days a week and the opportunity to work from anywhere for up to three weeks a year!
- Enhanced parental leave and office-based nursery.
- Online therapy and wellbeing benefits to ensure your mental well-being.
Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).
So ready to take the wheel and make this the ride of your life
Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!
Required Experience:
Director
Employment Type
Full Time
