Systems Control Officer

Systems Control Officer - Gradepa (Hybrid)

About Us

Gradepa

The Corporate Business Systems Team at oneSource manage Oracle Fusion Cloud ERP and Civica Income Management/CivicaPay systems for the London Boroughs of Havering and Newham. Oracle Fusion manages key business functions for HR Payroll Finance and Procurement. Civica Income Management processes card payments and income distribution from various sources.

Our Team are expected to ensure the availability of the systems we administer and offer support to staff in their use of them. We are tasked with maintaining the integrity of the data within the systems and ensure that we work within a control framework that meets both internal and external audit requirements.

About the Job

You will be the first port of call for users when adding/amending/disabling access and deal with technical issues and queries raised by them. You will be working alongside a small team of System Control Officers to carry out this work.

Queries will be received through IT service management (ITSM) software where requests and incidents will be assigned to you. Additionally you will be allocated regular tasks carried out to ensure smooth running of our systems and to complete work with critical deadlines.

Both systems we manage are complex particularly our Oracle Cloud Fusion ERP system which includes a wide range of applications. The variety of tasks carried out involves collaborating with various teams making the work diverse and engaging. You will receive training to broadly cover most areas and resolve problems by analysing issues and finding appropriate solutions. You may need to escalate issues and work with third-party service providers where problems cannot be resolved internally.

Additionally you will be asked to

- carry out regular auditing of users and access controls

- initiate the Councils monthly budgeting process checking data and following a detailed opening process

- monitor performance of files interfacing with our systems

- work on specific development projects/product enhancements

- improve/challenge existing business processes and expand and enhance our knowledge base

- work to test and implement regular software patches/upgrades and migration of systems

This post will be on Haverings Terms and Conditions and based in Romford using a hybrid working model. Travel between other offices that are part of oneSource may be required.

About You

We are seeking an individual who is able to handle complex technical queries and ideally have a background in supporting systems and their controls. Having previous admin experience in Oracle Fusion Cloud ERP or Civica Income Management/CivicaPay would also be desirable.

You will excel at multitasking effectively managing multiple priorities during the day.

Using questioning and data analysis skills you will be able to differentiate between process data and system issues and be able to direct and advise to ensure successful solutions are deployed.

Your excellent analysis communication and customer service skills will be essential in helping users through the problems. In order to do this you will have the ability to explain technical concepts to non-technical users.

You will manage financial and personal data with a high level of accuracy whilst ensuring compliance with controls and regulations.

Your desire to constantly improve existing processes will ensure that you evaluate existing tasks/processes to test their usefulness and improve outcomes.

You have a willingness to continuously learn and stay updated with the latest software we work with.

Proficiency in MS Office especially Excel and data manipulation is required. Experience with Excel VBA macros is advantageous but not essential.

Additional Information

For any questions about the post please contact Alan Woodward ()

The closing date for the receipt of applications is 15th June 2025 however interest in this job may be high and we therefore reserve the right to close the vacancy early.

You will be notified if your application has been successful.

Should you require any help or advice with your online application please contact the Recruitment Helpdesk on

Please view Job Profilehere

Additional Information

We want everyone to choose Havering. When you apply for a job with us your application is considered on its merits regardless of your age disability ethnicity faith gender identity or sexual orientation. Our residents and service users come from all walks of life and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children young people and vulnerable adults. If you are appointed to a job that involves working with these groups you may be subject to a Disclosure and Barring Service (DBS) check.

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