Customer Success Manager
Customer Success Manager
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Job Description
Come join Motivosity as a Customer Success Manager!
Maybe youre already at a cool company but Motivosity is a bucket list company and except for the last three years nows the most exciting time to join. Motivosity is recognized as being a Best Place to Work and is known and loved by not just our own friendly team but by hundreds of thousands of people whose lives are more enjoyable because of what we do. Our teammates are famous for being both high-energy and being at the top of their game. Right now if youre feeling the draw to work in a company thats helping people be happier about life at work it might be time to become a MVer.
About the Customer Success Manager position
We are seeking a talented Customer Success Manager to work with customers to coordinate service support renewals and expansion efforts. This position as a CSM is part account management or customer service part sales and part operations.
Customer Success Manager responsibilities include:
- Manage a large book of accounts including SMB and Mid-Market customers
- Facilitating customer account renewals to maximize retention
- Communicating effectively with customers regularly and fostering strong relationships with clients
- Improve customer engagement and outcomes by providing consultative and strategic advisory services
- Expand customer accounts by introducing other company products and services
- Create customer champions and advocates
Customer Success Manager qualifications include:
- 2 years of experience as a B2B Account Manager or Customer Success Manager
- Proficiency with CRM software and account management systems
- Great organizational and multitasking skills
- Good communication skills both verbal and written
- Advanced problem solving and negotiation skills
- Upbeat positive and friendly personality that energizes those around you
- BS/BA in Business Marketing Finance Economics or related field
Perks of being a MVer:
- Changing the world by bringing happiness to work environments around the globe
- Equity
- Health Insurance and HSA
- 401(k)
- Dental Insurance
- Vision Insurance
- Team activities
- Hybrid work flexibility
- On site gym
- Strong and positive work culture in an exciting startup space
Required Experience:
Manager
Employment Type
Full-Time
