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Guest Experience Lead

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1 Vacancy
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Jobs by Experience drjobs

1-3years

Job Location drjobs

Jacksonville Beach, FL - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Guest Experience Lead Location: Jacksonville Beach FL Job Type: Full-Time Monday Friday Department: Beach Front Desk

At Precision Imaging Centers we pride ourselves on delivering outstanding imaging services and a five-star guest experience. Our dedicated team plays a critical role in making patients feel valued cared for and confident in their care journey. We re looking for an energetic proactive Guest Experience Lead who shares our passion for service excellence and wants to grow within a supportive high-performing team.

About the Role


As the Guest Experience Lead you ll be the face of the center and a key driver of exceptional patient and provider interactions. This role blends customer service team support and operational coordination. You ll help ensure the front desk runs smoothly assist patients with compassion and motivate your team in partnership with the Center Manager.

What You ll Do


Essential Functions:
  • Team Support & Education Mentor and assist front desk staff to maintain smooth operations (30%)
  • Patient & Provider Support Accommodate walk-ins urgent requests and scheduling issues with professionalism and care (20%)
  • Leadership Coverage Monitor productivity and support the team in the absence of the manager (20%)
  • Patient Registration & Scheduling Register schedule and reschedule appointments (10%)
  • Order Management Obtain and clarify imaging orders from referring offices (10%)
  • Conflict Resolution Handle initial patient concerns and de-escalate complaints (10%)
Additional Duties:
  • Greet guests with professionalism and warmth
  • Maintain a spa-like clean front office environment
  • Organize and order front desk supplies
  • Provide backup scheduling support as needed

What We re Looking For


Required:
  • Excellent verbal and written communication skills
  • Strong multitasking and organizational abilities
  • Ability to prioritize and adapt in a fast-paced high-volume environment
Preferred:
  • Experience as a Guest Ambassador
  • Experience at Precision Imaging Centers
  • Bachelors degree
Soft Skills & Competencies:
  • Energetic and enthusiastic demeanor
  • Natural ability to educate and lead others
  • Self-starter with initiative
  • Strong team collaboration

Work Environment

  • Full-time: Monday Friday (no weekends or holidays)
  • Fast-paced high-volume medical imaging front desk
  • On-site at our Jacksonville Beach location

Why Join Precision Imaging Centers


We believe in recognizing talent and empowering our employees. In addition to a supportive culture and beautiful work environment we offer:
  • Competitive Pay
  • Comprehensive Medical Dental & Vision Insurance
  • Paid Time Off & Paid Holidays
  • 401(k) with Company Match
  • Wellness & Professional Development Programs
  • Employee Recognition Programs
  • Growth & Advancement Opportunities
Apply today and become part of a team that s redefining the patient experience in medical imaging. At Precision Imaging Centers your energy leadership and compassion can make a real difference.


Requirements

Required:
  • Excellent verbal and written communication skills
  • Strong multitasking and organizational abilities
  • Ability to prioritize and adapt in a fast-paced high-volume environment
Preferred:
  • Experience as a Guest Ambassador
  • Experience at Precision Imaging Centers
  • Bachelors degree


Benefits

  • Competitive Pay
  • Comprehensive Medical Dental & Vision Insurance
  • Paid Time Off & Paid Holidays
  • 401(k) with Company Match
  • Wellness & Professional Development Programs
  • Employee Recognition Programs
  • Growth & Advancement Opportunities


Required: Excellent verbal and written communication skills Strong multitasking and organizational abilities Ability to prioritize and adapt in a fast-paced, high-volume environment Preferred: Experience as a Guest Ambassador Experience at Precision Imaging Centers Bachelor's degree

Education

Required: Excellent verbal and written communication skills Strong multitasking and organizational abilities Ability to prioritize and adapt in a fast-paced, high-volume environment Preferred: Experience as a Guest Ambassador Experience at Precision Imaging Centers Bachelor's degree

Employment Type

Full Time

Company Industry

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