Guest Experience Lead Location: Jacksonville Beach FL Job Type: Full-Time Monday Friday Department: Beach Front Desk
At Precision Imaging Centers we pride ourselves on delivering outstanding imaging services and a five-star guest experience. Our dedicated team plays a critical role in making patients feel valued cared for and confident in their care journey. We re looking for an energetic proactive Guest Experience Lead who shares our passion for service excellence and wants to grow within a supportive high-performing team.
About the Role
As the Guest Experience Lead you ll be the face of the center and a key driver of exceptional patient and provider interactions. This role blends customer service team support and operational coordination. You ll help ensure the front desk runs smoothly assist patients with compassion and motivate your team in partnership with the Center Manager.
What You ll Do
Team Support & Education Mentor and assist front desk staff to maintain smooth operations (30%)
Patient & Provider Support Accommodate walk-ins urgent requests and scheduling issues with professionalism and care (20%)
Leadership Coverage Monitor productivity and support the team in the absence of the manager (20%)
Patient Registration & Scheduling Register schedule and reschedule appointments (10%)
Order Management Obtain and clarify imaging orders from referring offices (10%)
Conflict Resolution Handle initial patient concerns and de-escalate complaints (10%)
Greet guests with professionalism and warmth
Maintain a spa-like clean front office environment
Organize and order front desk supplies
Provide backup scheduling support as needed
What We re Looking For
Excellent verbal and written communication skills
Strong multitasking and organizational abilities
Ability to prioritize and adapt in a fast-paced high-volume environment
Soft Skills & Competencies:
Energetic and enthusiastic demeanor
Natural ability to educate and lead others
Self-starter with initiative
Strong team collaboration
Work Environment
Full-time: Monday Friday (no weekends or holidays)
Fast-paced high-volume medical imaging front desk
On-site at our Jacksonville Beach location
Why Join Precision Imaging Centers
We believe in recognizing talent and empowering our employees. In addition to a supportive culture and beautiful work environment we offer:
Competitive Pay
Comprehensive Medical Dental & Vision Insurance
Paid Time Off & Paid Holidays
401(k) with Company Match
Wellness & Professional Development Programs
Employee Recognition Programs
Growth & Advancement Opportunities
Apply today and become part of a team that s redefining the patient experience in medical imaging. At Precision Imaging Centers your energy leadership and compassion can make a real difference.
Requirements
Excellent verbal and written communication skills
Strong multitasking and organizational abilities
Ability to prioritize and adapt in a fast-paced high-volume environment
Benefits
Competitive Pay
Comprehensive Medical Dental & Vision Insurance
Paid Time Off & Paid Holidays
401(k) with Company Match
Wellness & Professional Development Programs
Employee Recognition Programs
Growth & Advancement Opportunities
Required: Excellent verbal and written communication skills Strong multitasking and organizational abilities Ability to prioritize and adapt in a fast-paced, high-volume environment Preferred: Experience as a Guest Ambassador Experience at Precision Imaging Centers Bachelor's degree
Education
Required: Excellent verbal and written communication skills Strong multitasking and organizational abilities Ability to prioritize and adapt in a fast-paced, high-volume environment Preferred: Experience as a Guest Ambassador Experience at Precision Imaging Centers Bachelor's degree