IT Support Specialist
IT Support Specialist
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Job Description
Key Responsibilities:
1. IT Support & Troubleshooting:
- Serve as the first point of contact for IT-related queries via helpdesk email or in-person.
-Troubleshoot and resolve hardware software and network-related issues for end-users.
-Support desktop/laptop systems printers phones and other office equipment.
2. Hardware & Software Maintenance:
-Assist in installing configuring and updating software and hardware.
-Maintain IT inventory records (hardware licenses accessories).
-Conduct basic preventive maintenance and diagnostics on IT assets.
3. User Access & Systems Management:
-Create and manage user accounts email accounts and access rights as per policy.
-Assist with onboarding/offboarding processes from an IT perspective.
-Support routine system and network administration tasks as needed.
4. Documentation & Reporting:
-Document IT processes procedures and incident resolutions for internal knowledge base.
-Assist in maintaining compliance with internal IT policies and data security protocols.
5. Project Support:
-Support IT team in implementing infrastructure or software projects.
-Participate in testing and deployment of new systems or updates.
Skills & Competencies:
-Experience with MS Windows 10/11 Microsoft Office 365 suite (Outlook Teams SharePoint OneDrive etc.) and other office applications/collaboration tools.
-Understanding the principles of the network protocols (DNS DHCP VPN TCP/IP VLAN).
-Understanding of basic IT security principals firewalls.
-Good verbal and written communication skills.
-Analytical mindset with attention to detail.
-Ability to work well under pressure and manage multiple support requests efficiently.
-A strong interest and desire to grow in the IT field.
Qualifications :
Education & Experience:
-Diploma or Bachelors degree in Information Technology Computer Science or 1-3 years of relevant experience in an IT support or helpdesk role.
Additional Information :
Will be considered as a plus (one or more):
- Experience working with Apple devices (MacOS iOS iPadOS).
- Experience working with Linux.
- Experience working with MikroTik and/or Ubiquiti network devices.
- Russian or/and Greek language.
Working Conditions:
- Hours: office flexible arrangements
Compensation:
- Salary: Competitive salary commensurate with experience.
- Benefits: Medical insurance sport compensation
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
