IT Analyst
IT Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Hybrid Schedule: 2-3 Days in Office Required
Job Description Summary
The IT Analyst will support our IT department in analyzing and resolving technical issues assisting in the maintenance and optimization of systems and providing excellent customer service to internal users.
Key Competencies
Systems Tech Support Consumer/Customer Focus Planning and Priority Setting and Communication
Duties & Responsibilities
- Provide first-level IT support to employees diagnosing hardware software and network issues. Escalate complex problems to senior IT staff when necessary
- Assist in monitoring and maintaining the organizations IT infrastructure ensuring optimal performance of servers networks and systems
- Maintain detailed records of technical issues troubleshooting steps and resolutions for future reference
- Assist in routine updates upgrades and maintenance of systems including software installations and hardware setup
- Provide basic IT training to staff members on software tools and best practices.
- Help gather and analyze IT-related data to identify trends and opportunities for improvements in systems and processes
- Work with the IT team on various projects contributing to process improvements and system optimization
- Assist in monitoring and enforcing IT security protocols helping to ensure compliance with the companys security policies
- Track and manage IT hardware and software inventories including user licenses and warranties as well as laptops and equipment
This job posting describes the general duties and responsibilities for the position. Other duties may be assigned as needed.
Qualifications :
- Associates or Bachelors degree in Information Technology Computer Science or related field or two years of equivalent experience
- Familiarity with Windows macOS and/or Linux environments
- Basic understanding of networking databases and IT security fundamentals
- Proficiency with Microsoft Office Suite cloud-based services and general hardware/software troubleshooting
- Knowledge of basic IT tools and systems (e.g. ticketing systems Active Directory VP
Additional Information :
Hana Group North America is an Equal Opportunity Employer
$60000 - $65000 USD Annually
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
