Client Experience Coordinator
Client Experience Coordinator
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1 Vacancy
Job Description
Job Description:
We are looking for a detail-oriented and organized Coordinator to join our Growth & Client Experience team! Our coordinators work closely with our Operations field teams to ensure projects and initiatives are successful from start to finish. This role requires excellent communication skills multitasking abilities and a passion for delivering high-quality results.
Responsibilities:
- Works in a support role for the Growth & Client Experience team
- Supports the Growth & Client Experience team to meet and exceed revenue goals
- Assists with various stages of G&CE Initiatives and projects which includes:
- Onboarding veterinary practices into initiatives
- Facilitating follow ups with veterinary practices
- Tracking KPIs of each project to drive compliance and gauge success
- Ensures deadlines are met
- Assists with administrative duties and data entry related to G&CE support
- Assists in reviewing processes to identify inefficiencies and help make improvements as the company continues to grow
- Develops and implements SOPs to ensure best practices for client communication systems
- Setting AmeriVet standards and improving system efficiencies will result in improved VCPRs increased client retention and cost savings
Qualifications & Requirements:
- Preferred: Experience managing an online booking platform
- Preferred: Experience in project management Ability to properly prioritize and complete tasks simultaneously
- Preferred: Experience with Veterinary Electronic Medical Records (Avimark ProVet Cloud Pulse Cornerstone etc.)
- Preferred: Previous experiencein the veterinary industry
- Preferred: Knowledge of veterinary medical terminology and procedures
- Ability to problem solve and adapt to multiple situations
- HS Diploma or educational equivalent
- Excellent communication skills
- Computer efficiency
- Very detail-oriented
Benefits:
- Opportunities for advancement
- Comprehensive medical dental and vision insurance
- 401(k) matching
- PTO
Schedule: Monday - Friday 8am - 5pm. Hybrid Schedule - ONSITE Tuesday Wednesday Thursday. WORK FROM HOME Monday and Friday!
At AmeriVet were committed to your growth development well-being and success. We empower team members with the resources support and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Heres what you can expect when you join our team:
- Tailored development programs mentorship and career pathing to help you achieve your unique goals.
- Competitive pay performance bonuses 401(k) matching and student loan assistance to foster your financial well-being.
- Health dental vision life insurance and mental health resources to support your overall well-being.
- Generous paid time off and holidays because your personal time matters.
- A supportive collaborative environment where everyone feels a sense of belonging.
At AmeriVet your unique skills and passion are celebrated and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
Required Experience:
IC
Employment Type
Full-Time
