Team Lead

• Understand various TDO processes and execute those processes timely with accuracy 

• Verify and update all records and fields maintained in the DB per the frequency outlined in the applicable Service Level document by using web research (open internet) and/or telephone research.

• Maintain the accuracy of the Trade Channel DB of store and account records and facts including hierarchy information store/business characteristics store status and geocoding for all covered trade channels and retailers through different sub processes and quality checks.  
• Use NIQ client Input (RetailSync) files as a source to Create/verify/update the Locations DB.  
• Process electronic store lists and/or Paper store lists to update the Locations DB as store lists are received (specific timing varies based on magnitude of list).  
• Updating Locations DB through research using the following sources such as trade journals industry web sites and information gathered from NIQ on-sites NIQ client inquires and other identified sources.  
• Identify & perform process improvement and database source rationalization in order to meet or exceed current productivity SLAs  
• Perform overflow data inquiry research 

Client Solutioning 

• Acts as front-facing point of contact for client database operational queries and in ensuring overall quality performance monitoring reporting and analysis in Right First Time delivery. 

• Consistently work with other Operations Functions leads within the country to manage projects and deliver on clients commitments. 

• Participation in quality improvement plans such as Quality Walk Quality Focus Meetings Root Cause Analysis activities and Operational Excellence programs 

• Work closely with Client Liaison management team to support the creation monitoring and execution of quality plans for strategic and hot spot clients 

• Proactively communicates with client / client services for any potential delays / risks based on information by Ops teams 

• Manage close links with Enablement team/leads to identify focus areas and ensuring quality/delivery standards are achieved 

• Ability to provide workload and timeline estimation by taking into consideration requirements of each upstream activities 

• Represent respective operations function in discussion with other NOC and in market stakeholders 

Team Management 

• Plans and controls resource allocation to optimise the operations service to clients as well as highlights any resources issue 

• Expected to coach and develop the team monitor individual performances by identifying talents or low performers and promote engagement within the team 

• Acts as an escalation point for the team and constantly reviews and assesses teams KPIs periodically 

Qualifications :

• Good command of English (written and verbal)

• Minimum experience of 8 years and above in operations 

• Excellent communication with voice and accent to interact with US Locations & within team
• Expert in MS-Office especially in MS Excel MS Word MS PowerPoint
• Excellent probing Skills to extract the right data in first attempt in least time from the US Locations
• High level of analytical thinking and decision-making skills in multiple conflicting references
• Text filter-based research skills comparing cross referencing etc. to get accurate results
• Excellent comprehension skills to determine the Location characteristics from News Articles
• Understanding of the North American retail landscape (prefered)
• Bachelors degree (preferably but not necessary )in statistical mathematical economics or technical field)
• Team player with collaborative disposition flexible and active

Ability to work night hours (North American business hours)

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:  Work :

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