Account Management Regional Operations Lead, Americas
Account Management Regional Operations Lead, Americas
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Job Description
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
A bit about us
At JLL we spend every day reaching for the sky literally and figuratively. Our portfolio includes some of the best known most admired and simply breathtaking places in the world. We are literally changing the skylines of our communities and creating dynamic places where people live work and play.
What we show the world publically through the spaces we design and manage is fueled by the same integrity respect and get it done mindset that drive how we work with each other and with our clients. Our passion to achieve ambitions is hard-wired into our culture and nurtures our promise and commitment to inclusion and diversity across our teams.
Our core values of teamwork excellence and ethics underscore our commitment to clients and provide direction for everything we do. Our teams touch all aspects of commercial real estate from managing iconic projects like 1 World Trade Center in New York City and BBVA Bancomer Tower in Mexico City to structuring and financing public private development partnerships for higher education institutions.
Were focused on becoming the best technology company in real estate and we achieve our ambitions by doing more than delivering results for our clients. We break industry boundaries set new standards for creativity and functionality and are leading the way to the future of work.
Our unique culture has been recognized by industry experts and our peers. We are:- Worlds Most Ethical Companies from Ethisphere Institute for seven consecutive years
- Americas 100 Most Trustworthy Companies from Forbes magazine
- #1 Top Corporate Real Estate Firm from Watkins Research Group Inc. for six consecutive years
- A LinkedIn Top Company: Where the World Wants to Work Now
- A Working Mother Top 100 company
- A best company to work for in multiple locations around the globe including Chicago San Francisco London Ireland Shanghai and Hong Kong
JLL has 5 key areas of business: Markets Capital Markets Corporate Solutions LaSalle Fund Management and Spark our prop-tech division. Our future success as a firm depends on our ability to attract and develop people who want to achieve ambitions. If our work excites you as much as it excites us keep reading!
The Opportunity
The Corporate Solutions business provides real estate and workplace strategy services and technology to corporates and public institutions globally. We provide a holistic approach to managing activities across the entire real estate life cycle (Portfolio Capital and Operations). In addition we ensure the technology data and analytics drive business insights and decisions for our clients and the industry. Our goal is to enable our clients businesses and drive value for their enterprises.
We service 500 accounts globally through a highly talented and diverse workforce of 35000 colleagues. We annually generate $1.3B in net fee revenue and $9.0B in GAAP revenue (2017). Our long-term goal to 2025 is to double the revenue of our business at increased margins. In GAAP revenue terms the business is currently geographically weighted as follows: Americas 60% EMEA 20% and Asia Pacific 20%.
Our over-arching strategic priorities for Corporate Solutions are to:
- Transform our operating model globally for improved efficiency
- Lead digital innovation in our rapidly evolving market
- Enhance our platform and growth with occupier clients
- Accelerate penetration in growth industries and enter new asset classes
- Develop World-Class Product Management Sales and Marketing
The Role
As we look to lead our industry the appointment of a Account Management Regional Operations Lead is a pivotal step. S/he will be accountable for leading the planning process supporting the account leadership to identify opportunities to drive account growth setting the rules for client segmentation and develop a strategic vision for the account. The role sits within our global Account Management Enablement function which provides industry leading expertise to the Account Executives by rolling out initiatives that drive operational excellence leadership growth and financial growth.
The Responsibilities
Driving Operational Excellence
- Drive the account management readiness program to support our account leadership growth for existing and new client relationships.
- Own content management for internal portal that support account management function from playbooks to case studies.
- Own internal meetings that gather all account leaders together for updates and education sessions (Regional Account Directors Account Executives and Business Line Leaders)
- Drive peer to peer network program that bring like minded account leaders together to share best practices and improve operations
- Defines KPI scorecard for Account Executives tracks and monitors progress. BI and insights are used to improve performance.
- Support JLL transformation initiatives to drive efficiency
Achieves Financial Results
- Supports the account leadership to achieve the successful financial performance and growth and renewal of client accounts including driving use of JLLs CRM software platform.
- Drives account leadership to deliver on growth / margin improvement initiatives.
- Utilizes business acumen and analytics to drive financial results on a global scale across the accounts.
- Drives growth globally to expand the book of business with the client across geographies and service lines
Contributes to the Growth of the Company
- Organizes and supports our global client advisory board meetings
- Roll out voice of customer program including review of data for account management function
- Brings to the organization leading practices expertise and/or innovation.
- Becomes internal reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalles business
- Leads planning process to support the Account leadership to produces and present a multi-year Account Plan and related client business plan to include key objectives; client satisfaction results; summary of value add activities; and outlines growth/expansion opportunities to achieve
The Requirements
Ideal candidate should have:
- Bachelors degree or relevant equivalent experience
- Deep experience in client account planning
- Extensive experience in multinational companies having preferably already managed the complexity of a similar role that goes from developing the strategic framework all the way to delivering innovative ideas and executing for global clients
- Ability to successfully demonstrate the application of analytical and conceptual problem-solving skills and a highly efficient and structured work method
- Extensive experience of measuring relevant data (financial environmental performance) and translate the data appropriately to reassess adjust expand or curtail
- Strong client focus and ability to build and maintain effective relationships
- Ability to challenge the status quo drive change and think outside the box
- Strong degree of self-awareness and emotional intelligence to establish trust and build relationships
- Strong communication skills and ability to effectively communicate with different cultures across the globe
- Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative
Estimated total compensation for this position:
100000..00 USD per yearThe total compensation range is an estimate and not guaranteed. An employment offer is based on an applicants education experience skills abilities geographic location internal equity and alignment with market data .
Location:
Remote Chicago ILIf this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
JLL Privacy Notice
Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia SC ordinance this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance JLL will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
Employment Type
Full-Time
