Family Support Services/Teen Program Coordinator
Family Support Services/Teen Program Coordinator
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Job Description
Job Title: Family Support Services/Teen Program Coordinator
Location: 10 Kirk St. Lowell MA. Mainly in-person with some remote flexibility.
Background: The New American Association of Massachusetts (NAAM) is a non-profit organization that
provides social services and employment assistance to refugees asylees and immigrants. We are currently
hiring a full-time Family Support Services/Teen Program Coordinator to plan and implement the day-to-day
operations of these two interconnected programs and supervise any additional staff and volunteers.
Family Support Services Responsibilities:
Conduct outreach to NAAM families in-home visits as needed to ensure safe home environments.
Work as liaison between home and school to support learning engagement and parent involvement.
Provide academic tutoring and study skills development including digital literacy for children and parents.
Connect families with local resources for clothing school supplies home goods and furniture; financial
assistance when needed; as well as recreation and enrichment opportunities for all family members.
Teen Program Responsibilities:
Conduct community outreach: recruit participants assess needs motivation and availability.
Communicate with teachers and counselors to support teens learning goals and overall well-being.
Plan afterschool (and summer) sessions that are creative and engaging.
Provide academic tutoring 1-on-1 and in small groups college visits and test preparation.
Prepare teens for permit test and drivers education as well as part-time employment opportunities.
Ensure program runs smoothly by performing administrative tasks buying snacks and supplies organizing
activities and field trips.
Additional Responsibilities:
Supervise any additional staff and volunteers; schedule organize and lead meetings and training; ensure
all paperwork such as timesheets attendance and case notes are filed in a careful and timely manner; attend
regular check-ins with supervisor; offer ideas and solutions for growth of both programs.
Occasional help with grant reports and grant writing translation/interpreting.
Required Qualifications:
College degree
Comfortable working with immigrants and refugees especially young people culturally sensitive
Ability to speak another language especially Spanish Haitian Creole Pashto/Farsi and Swahili
Classroom teaching experience or have worked with children and teens in educational setting
Familiarity with computer and cellphone technology Google and Outlook WhatsApp
Must be vaccinated against COVID-19 and comfortable working in-person
Drivers license and reliable access to a vehicle
Preferred Qualifications:
Familiarity with social service resources in Lowell and surrounding towns
Experience with trauma-informed care
Compensation & Schedule: $25-30/hour based on experience 40 hours per week. Schedule is flexible
but includes frequent afterschool hours some evenings & weekends and summer availability. Position
begins September 2023 and is grant-funded through at least August 2024.
To apply please send resume and a brief email introducing yourself to:
Amanda Sullivan NAAM Lowell Program Manager at
Our Mission
In support of this mission NAAM pursues the following goals:
- To educate newcomers about American society and culture;
- To promote civic participation and engagement with the larger community;
- To provide much-needed social services advocacy and economic development assistance and to facilitate access to mainstream social services;
- To provide avenues for learning cultural expression and cultural outreach.
Required Experience:
IC
Employment Type
Full-Time
