Reception Manager - Novotel London Waterloo

Located in the Heart of London Novotel London Waterloo hotel its looking for you to bring your sparking personality and social skills in the position of Reception Manager.

Are you an ambitious Front Office team leader or Reception Manager at smaller sized Hotel and are you looking to work in a fun stimulating and engaging environment

Well then drop your key cards because we would like to hear from you!

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

As our next Reception Manager you..

Are a sparkling upbeat personality able to quickly build rapport in a fast-paced environment.

Will have autonomy over the day to day management of the Front office department in terms of rotas team recruitment and purchases whilst together with the Front Office Manager you will address guest complaints and provide solutions;

Making the link with the different departments of the hotel to ensure a wonderful guest experience.

With an open attitude you will motivate and inspire the front office team to provide high quality services for your guests. All this comes quite naturally as you are confident in all aspects of guest relations receiving and recognising all guests including those who require special attention.

We would love you to be pro-active curious creative and have a great sense of humour.

You enjoy learning yourself whilst developing and teaching the members of your team.

As a member of the hotels management team you will participate to management meetings and carry out Duty Management shifts accordingly.

A little more information:

We believe that our people are at the heart of everything we do which is why we are committed to offering you a comprehensive training programme that will support you at every step in your new role.

We offer a place where you can Be All You Are as part of a diverse team that delivers memorable hospitality and strives to exceed guests expectations.

To ensure you can best welcome and care for our guests you will need to be fluent in English

Understanding things from our guests perspective is key so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

If you feel you are the right candidate for the role as our Reception Manager please click apply now! Wed love to hear from you!

One more thing

By working at the Novotel London Waterloo you will be part of the Accor network worldwide hospitality leader. With us you can be all you are work with purpose grow learn enjoy and explore Accors limitless opportunities. Discover our Talent stories at or on Instagram @

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent creating an environment where everyone feels they belong.

Additional Information :

Information on the processing of personal data

When you submit an application to Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates personal data and to the exercise of their rights of access opposition rectification and deletion is available in our Employee Privacy Policy.

Remote Work :

No

Employment Type :

Full-time