Opportunities: Client Service Representative (Clerk 3) (46242)
Opportunities: Client Service Representative (Clerk 3) (46242)
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Job Description
Competition # :46242
Department:Labour Skills and Immigration
Location:HALIFAX
Type of Employment:Permanent
Union Status:NSGEU - NSPG
Closing Date:19-Jun-25(Applications are accepted until 11:59 PM Atlantic Time)
About Us
The Safety Branch of the Department of Labour Skills & Immigration strives to work with Nova Scotians to build a stronger culture of health and safety. At the Technical Safety Division we make industrial and public safety our priority by achieving compliance with regulations and safety standards for boilers and pressure equipment; power engineering; elevators and lifts; amusement devises; electrical safety; fuel safety and cranes across the province.
There are many pathways to achieving compliance with the Provinces safety standards. We work with our stakeholders and partners to set safety requirements and then achieve compliance through promotion verification and enforcement.
About Our Opportunity
The Customer Service Representative (Clerk 3) has a detailed knowledge of registration procedures requirements acts and regulations and provides information services to clients the citizens of Nova Scotia and those wishing to work and do business in Nova Scotia. The information is provided to clients by telephone e-mail/mail website remotely and/or in-person. The position provides extensive service direction guidance and information on processes through the detailed explanation of policies procedures and regulatory requirements related to specific programs. The position will focus on optimizing communications with the client to promote compliance and achieve customer satisfaction objectives. This position requires that the incumbent maintain a high degree of confidentiality due to the nature of the clients inquiries and applications.
This position reports to the Executive Director Technical Safety.
Primary Accountabilities
- Assesses and responds to client needs in a timely manner using sound judgement and effective questioning techniques and recommends appropriate information referral solutions and options.
- Processes applications and renewals for certifications licenses and permits for regulated work and products.
- Refers clients to the appropriate point of contact within Government after providing information about the relevant program or service.
- Generates appropriate documentation and accurate financial processes for each transaction. Validates applicable funds necessary for client transactions.
- Maintains up-to-date knowledge and identifies opportunities to improve programs and services delivered by the division using reference manuals and online databases internal and external websites.
- Creates updates and maintains spreadsheets/databases to generate statistical reports for management.
Qualifications and Experience
To be considered for this position you have completed High School plus 4 years related experience or equivalent combination of training and experience may be acceptable.
As the successful candidate you are dependable self-motivated and work well independently. You also participate fully in team environments building productive relationships with non-governmental and governmental members. You exercise professional discretion establish effective working relationships maintain confidentiality exercise tact and diplomacy and possess sound judgement. You are comfortable working in a fast-paced environment solving problems and learning new skills to complement your existing competencies. You have excellent organizational skills with attention to detail and accuracy and the ability to prioritize complex and competing requests ensuring critical deadlines are met.
You are proficient using Microsoft Office programs (Word Excel Outlook Power-Point email). You have excellent communication skills(written and verbal).
We will assess the above qualifications and competencies using one or more of the following tools: written examination standardized tests oral presentations interview(s) and reference checks.
Equivalency
Include but not limited to:
- 1 year business course plus 3 years related experience
Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
Benefits
Based on the employment status and union agreement the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan Health Dental Life Insurance General illness Short and Long Term Disability Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings click here: Benefits for government employees.
Working Conditions
- Normal work week is 35 hours/week 7 hours/day
- May be required to work overtime on occasion
What We Offer
- Career Development where you have access to career guidance tools resources and ongoing training for every stage of your career
- Engaging workplace: our Employees feel valued respected connected and tuned in we have forward-thinking policies and strategies
- Countless career paths
- Department specific flexible working schedules
Pay Grade: CL 18
Salary Range: $1684.00- $1884.17Bi-Weekly
Employment Equity Statement:
Our goal is to be a diverse workforce that is representative at all job levels of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy and we welcome applications from Indigenous People African Nova Scotians and Other Racially Visible Persons Persons with Disabilities and Womenin occupations or positions where they are under-represented. If you are a member of one of these equity groups you are encouraged to self-identify on your electronic application.
Accommodation Statement:
We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights you require an accommodation throughout the recruitment process please contact us at
This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office employees must apply correctly via this link:
Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant and will only be included if external applications are pursued.
External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials the results of which must be satisfactory to the employer. We thank all applicants for the interest however only those selected for an interview will be contacted. All questions and concernsmay be directed to
Required Experience:
Unclear Seniority
Employment Type
Full-Time
