Support Services Representative II
Support Services Representative II
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Salary Not Disclosed
1 Vacancy
Job Description
Title: Support Services Representative II
Primary Location:Grand Rapids
Employee Status: full-time hourly
Estimated Hours/Week:38
Remote:No
What Youll Get: (note varied offerings based on role and hours)
Weekly Pay
Comprehensive Health & Wellness package including Medical (with prescription coverage) Dental and vision
Matching Health Savings Account Contributions Dependent Care flexible spending account (FSA)
Retirement options like 401 (k) with company match and pension.
Paid time off: Vacation Personal days paid holidays paid volunteer time sick days & flex time.
Tuition reimbursement
To see a full list of our benefit offerings check out this helpful guide!
About this position:
LMCU is looking for a Support Services Representative II who will be responsible for handling incoming and outgoing mail sorting and indexing member paperwork researching account history pulling statements and preparing Verifications of Deposit with accuracy. This role will also assist branches with supply orders (brochures folders envelopes) release inventory from outside vendors and provide other departments with OnBase support.
What youll do:
Accurately sort bundle and distribute all incoming mail to designated courier cases or areas ensuring timely and efficient delivery to appropriate departments or branches. Identify and escalate any misrouted or undeliverable items as needed.
Maintain detailed records of trackable mail including UPS FedEx and Priority/Express shipments in the appropriate spreadsheet to ensure proper tracking and accountability. Log and verify checks for Item Processing ensuring all details are accurate before processing.
Carefully sort and prepare member documents for accurate indexing. This includes researching and verifying account numbers and categorizing paperwork by document type. Ensure all documents are properly formatted and organized for easy retrieval.
Accurately process and fulfill branch supply orders ensuring requested materials are gathered packed and shipped in a timely manner. Maintain inventory awareness and notify appropriate personnel of low stock or supply shortages.
Leverage knowledge of OnBase to support company-wide document retrieval and indexing needs. Assist employees in locating and accessing electronic documents troubleshooting basic system issues and ensuring records are stored and retrieved efficiently.
What Youll Bring: Youll like this position if you are...
A minimum of one year up to three years of similar or related experience including preparatory experience.
A high school degree or equivalent.
Proficient in Microsoft Office applications (Word Excel etc.).
Experience with Symitar preferred.
Experience with OnBase preferred.
Who We Are:
Were proud of our past thrilled with our present and couldnt be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan.
As a credit union LMCU is a not for profit institution owned by its members instead of corporate stock holders. We are accountable directly to our members and they directly share in our success benefitting by lower and fewer fees better savings and checking interest rates lower cost mortgages and a host of other advantages that simply dont exist at traditional banks.
Its about always doing whats best and right for our members - it guides everything we do.
From friendly knowledgeable and professional employees who greet you by name to offering stellar value at every turn LMCU works for its members.
Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day. As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members lifetime financial needs.
Youll be encouraged to innovate and excel and were committed to your empowerment as an employee providing ongoing training development support and opportunities for you to achieve your career goals.
Have additional questions about the role
You may email us at: .
If you lack access to the internet or internet connectivity or have a disability that hinders your ability to apply online please choose one of the following options to obtain assistance:
Call us at:
Mail your resume to: 5664 Prairie Creek Drive Caledonia MI 49316
Please Note: These options are reserved for use by individuals requesting an accommodation as a candidate. Information received via these options will be routed to our HR team who will provide appropriate assistance to facilitate the completion of LMCUs online application.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
