Client Relations Manager
Client Relations Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
PDI Health is a premier national provider of mobile radiology services dedicated to delivering high-quality convenient and reliable diagnostic imaging solutions. Our comprehensive services include X-rays ultrasounds echocardiograms and EKGs tailored to meet the needs of our clients and patients.
As an industry leader we are committed to excellence ensuring a seamless and dependable experience for all stakeholders. Our services cater to diverse settings including nursing facilities assisted living communities hospice care private residences correctional facilities and more.
At PDI Health we take pride in our mission to provide exceptional mobile diagnostic services that prioritize patient care and support the evolving needs of the healthcare industry.
If you like variety in your day have a natural ability and desire to socialize and network strong at being self sufficient and take pride in your work this may just be the role for you!
The Client Relations and Development Manager is ultimately responsible for building and maintaining long lasting strong relationships with clients and potential clients while partnering with them to better understand their business objectives and needs. They work with the PDI team to help ensure the Clients receive the highest level of care and new business is brought on seamlessly and successfully to foster long term business growth.
TASKS AND RESPONSIBILITIES:
Client Management:
a.) Build strong relationships and work closely with existing clients to understand their needs and ensure their satisfaction with our services.
b.) Communicate and coordinate with operations to ensure client needs and expectations are met.
c.) Visit clients on a regular basis meeting the standards established by PDI.
d.) Attend all client meetings Quarterly QAs events etc. at clients request.
e.) Provide training in-services and any helpful communication to clients on proper ordering procedures and processes.
f.) Respond to all questions inquiries and issues from clients.
g.) Handle all tasks related to getting a new client onboarded including but not limited to client set up and training
Client Management and Development:
a.) Attend tradeshows networking events educational forums and any other industry related gatherings.
b.) Actively engage with all industry trade associations and groups.
c.) Contribute positively to the customer/prospect experience by engaging supporting and working with the entire PDI team in a collaborative manner.
d.) Effectively manage all activity in the CRM for clients and prospects keeping all relative information and activity up to date.
e.) Learn understand and know the market (prospects competitors vendors etc.)
f.) Keep current on industry trends and best practices that may impact the business and service offerings of the organization.
Qualifications:
a) Bachelors Degree or equivalent experience
b) Written and verbal communication skills with a high degree of emotional intelligence
c) Valid drivers license and good driving record
d) Proficient with computers MS Office and CRM databases
e) Self starter with the ability to work independently as well as in a collaborative team
f) Strong organizational time management and customer service skills
g) Prior experience in Mobile Radiology a clinical background or experience in the Long Term Care industry a plus.
#exec
Required Experience:
Manager
Employment Type
Full-Time
