ECR Fulfillment and Operations Coordinator
ECR Fulfillment and Operations Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
About AppleTree
AppleTree focuses exclusively on Preschool and Pre-K education with a mission of closing the achievement gap before students get to kindergarten. We support our partners in delivering positive outcomes for teachers and children via the high-quality implementation of our innovative and award-winning instructional model calledEvery Child Ready (ECR). This instructional model provides educators with tools and resources for Where to Start What to Teach How to Teach and How to Measure Success.
Position Summary:
The ECR Fulfillment and Operations Coordinator will be responsible for overseeing the ordering fulfillment process for all Every Child Ready books and materials and also provide general operations support for the instructional quality team. This position includes order entry and administrative duties as well as oversight into shipping and tracking of orders to ensure orders are processed accurately and in a timely manner. Providing excellent customer service to both internal and external stakeholders is essential in this position. The ECR Fulfillment and Operations Coordinator will report directly to the Chief of Growth and Impact.
Act as liaison between AppleTree and book vendor
Maintains and updates all book packages and offerings sold through the vendor
Reviews online product offerings and ensures products are categorized correctly and display accurate product names descriptions and images.
Recommends opportunities for marketing additional products and expanding the customer demographic.
Monitors inventory of all stock and ensures that adequate levels are maintained.
Attends regular meetings with vendors to discuss processes and procedures review inventory and plan for future transactions.
Coordinates all ordering processes for ECR products
Oversees the order fulfillment process including order input administration and shipping.
Receives orders from clients and follows all steps to ensure order is placed accurately.
Places orders with print vendor for all internally published materials including books picture word cards posters kits and more.
Communicates and collaborates with internal teams to expedite order fulfillment and resolve fulfillment issues.
Develop forms and templates to assist in processing orders.
Prepares monthly billing invoices for partners to reflect purchase orders.
Maintains the Every Child Ready website:
Collaborates with internal teams to maintain and/or improve current displays of information and overall design including recorded webinars
Monitors and regularly reports website traffic data
Maintains the Every Child Ready store:
Fulfills all orders placed through the store
Regularly updates products
Provides excellent customer service
Provides internal and external customer support through written and verbal communication.
Ensures orders are processed monitored and fulfilled accurately promptly and efficiently.
Liaise with customers regarding online product issues necessary reorders and new offerings.
Develop strong collaborative relationships with all internal and external customers.
Correspond with and explain procedures to customers.
Facilitate the scheduling of orders and resolve issues including but not limited to back-orders and holds on orders.
Review order status and ensure timely shipping to meet delivery deadlines. Track and report causes of order processing delays.
Provides general operations support to the Instructional Quality Team
Organizes information as requested using Google Suite
Sends out and monitors partner survey completion
Supports scheduling logistics and operational duties of the team
Contributes to a Community of Practice
Reviews processes and policies and recommends changes that will improve accuracy decrease order turnaround time provide potential for cost savings and increase overall customer satisfaction.
Collaborates with internal teams to share feedback from customers and data trends from sales.
Effectively communicate the AppleTree vision mission and activities to a variety of stakeholders.
Respect confidentiality.
Maintain cooperative respectful and supportive relationships with colleagues.
Demonstrate punctuality good attendance and professionalism for all duties.
Effectively use time and resources.
Other duties as assigned
Note
The preceding description is intended to describe the general nature and level of work performed by individuals in this role and is not designed to be an exhaustive list of all duties and responsibilities required of theECR Fulfillment and Operations Coordinator.All employees may be required to perform duties outside of their normal responsibilities from time to time as needed.
Qualifications and Requirements:
A Bachelors degree from an accredited college or university (strongly preferred)
One to three years of relevant experience including but not limited to customer service inventory and fulfillment management website management (required)
A superior attention to detail is critical for this role as evidenced by prior experience as well as in pre-interview activities.
Excellent communication skills both written and verbal.
Proven ability and aptitude using computer software (Microsoft Office Google Applications etc.). Must be fluent in all aspects of Google sheets.
Ability to work well with others and interact positively and effectively with colleagues at all levels of the organization including with external clients/vendors to provide information with clarity diplomacy and tact.
An ability to innovate and continuously improve systems is a must.
Whats in it for you
Competitive Salary
Option for 100% covered Medical Plan or another low cost option for you and eligible dependents
Fully covered Dental Benefits for you and all eligible dependents
Fully covered Short Term Disability Long Term Disability Accidental Death and Dismemberment and Life insurance with buy-up options
Free Online Wellness Platform for you and up to 4 eligible dependents
Competitive Paid Time Off including early close Mental Health Days
5% Employer Contribution to your Retirement Account (whether you contribute or not)
AppleTree Scholarship to pay for continued education
Network Professional Development Opportunities
Required Experience:
IC
Employment Type
Full Time
