Customer Support Specialist
Customer Support Specialist
Posted on :
07-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-06-2025
Job Description
About the Organization
Now is a great time to join Redhorse Corporation. Redhorse specializes in developing and implementing creative strategies and solutions with private state and federal customers in the areas of cultural and environmental resources services climate and energy change information technology and intelligence services. We are hiring creative motivated and talented people with a passion for doing whats right whats smart and what works.
About the Role
As an OSINT Customer Support Specialist at Redhorse you will be at the forefront of Open Source Intelligence (OSINT) strategy and innovation within the Intelligence Community (IC). This pivotal role supports our Sponsors oversight of IC open-source resources ensuring alignment of OSINT collection and analytic efforts with national intelligence priorities. You will deliver high-quality mission-focused user assistance to IC stakeholders who rely on OSINT capabilities ensuring timely knowledgeable and secure support for accessing navigating and leveraging OSINT platforms tools and services. You will also drive adoption of OSINT resources by providing troubleshooting feedback collection and interfacing with technical and mission teams. This is an exceptional opportunity to be part of a program pioneering advanced technology in the IC and shaping the future of OSINT intelligence gathering and analytic capability.
Key Responsibilities
- Serve as the primary point of contact for the IC on matters related to feedback access and technical needs of the Sponsors IC-facing tools and systems.
- Respond to user inquiries requests and issues ensuring all correspondence is thoroughly documented and tracked in designated systems.
- Accurately capture and document IC user needs and requirements routing them to the responsible Sponsor stakeholders for action and awareness.
- Provide clear and concise documentation of IC user requests responses and activities to drive effective resolution.
- Troubleshoot and resolve customer issues related to OSINT platforms tools and services.
- Collect user feedback and identify areas for improvement in OSINT resources.
- Collaborate with technical and mission teams to address user needs and enhance OSINT capabilities.
Required Experience/Clearance
- Exceptional customer service skills including timely and professional responses to user inquiries requests and issues.
- Strong problem-solving and analytical skills with the ability to effectively troubleshoot and resolve customer issues.
- Experience documenting and keeping records of customer interactions.
- Strong teamwork skills with the ability to work effectively with colleagues and stakeholders to resolve technical issues and capture user needs and requirements.
- Experience supporting IC customers.
- TS/SCI ISSA Clearance is required. Work is based in Chantilly Virginia.
- Minimum of 3 years of experience in a customer support or related role.
Equal Opportunity Employer/Veterans/Disabled
Accommodations:
If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Talent Acquisition
Redhorse Corporation shall in its discretion modify or adjust the position to meet Redhorses changing needs.
This job description is not a contract and may be adjusted as deemed appropriate in Redhorses sole discretion.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
