Application Support Analyst (119356)

Work Place Flexibility: Hybrid

Legal Entity:Entergy Services LLC

***This is a hybrid position and can sit out of New Orleans LA Jackson MS or The Woodlands TX. Relocation assistance and sponsorship is not provided.***

POSITION PURPOSE:

This role provides support business network applications for the Nuclear business unit. The primary responsibility is application development maintenance and support of Entergys Nuclear Applications. These applications are a mix of Third-Party applications and In House developed applications. Custom applications support many business functions for the Nuclear organization that track plant information and accounting data for the business units. This role will be filled as an IT Consultant.

Primary Duties & Areas of Responsibility:

• Create and maintain business relationships. Establishing Subject Matter Expertise in their area of responsibility.
• Provide operations support ensuring production systems and devices are online and available; this includes non-business hours on-call support.
• Provide and maintain application availability ensuring that applications are active and operating.
• Troubleshooting and debugging of custom and vendor applications
• Support the design development and testing of applications and enhancements.
• Provide an interface with software vendors for discussion consultation problem solving and best upgrade practices on the 3rd party application systems.
• Additional Duties
  • System Patching
  • Data Requests
  • Audit Response
  • End User Support
  • Technical Writing

Minimum Educational Background and Physical Requirements Required to perform Job:

• Bachelors Degree in Computer Information Systems Computer Science or related technical degree or Experience Equivalent

Minimum Experience Required:

• IT Specialist Sr: 4 years of relevant experience
• IT Consultant: 6 years of relevant experience 3 years solution design experience is a plus
• Desired experience for the position
  • Experience providing Operational on call support to customers in difficult situations.
  • Experience in software design lifecycle with emphasis on development support and troubleshooting.
  • Experience and strong skills in interfacing with management and the ability to communicate technical issues to non-technical senior managers.
  • Experience with security architecture network security engineering or secure network development experience with electric power utilities.

Critical Knowledge Skills Abilities:

• Very good communication skills both written and verbal.
• Proficient in most of following languages: C# VB MSSQL Oracle JavaScript VBScript.
• Analytical thinking and problem-solving capabilities.
• Ability to support cyber security activities such as system hardening patch management and configuration management.
• Ability to support multiple Windows environments over a large network and troubleshooting Web-Services and Windows Services.
• Knowledge of security controls testing security audits and security assessments
• Ability to troubleshoot Windows and or Unix Operating Systems and correct issues.

Leadership Style/Characteristics:

• Ability to establish business relationships and maintain continuous feedback with customers.
• Highly motivated and ability to work with little to no direct supervision.
• Ability to implement process improvements where needed to streamline process workflow without being requested by business.
• Effective Teamwork and Inclusion (e.g. works collaboratively builds collaborative relationships)
• Good written and oral communication skills

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Primary Location: Louisiana-New OrleansLouisiana : New Orleans
Mississippi : Jackson
Texas : The Woodlands
Job Function: Professional
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 119356
Travel Percentage:Up to 25%

An Equal Opportunity Employer Minority/Female/Disability/Vets. Please click here to view the EEI page or see statements below.

EEO Statement:The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a protected veteran in accordance with applicable federal state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including but not limited to recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race color religion sex gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility:Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant employee or third party on his or her you are an individual with a disability and you are in need of an accommodation for the recruiting process please clickhereand provide your name contact number the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities:As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Equal Opportunity

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.