Client Services Representative -
Client Services Representative -
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Salary Not Disclosed
1 Vacancy
Job Description
Client Services Representative
Remote South Africa
Monday to Friday 9 AM 5 PM EST
$1800 $2200 USD/month DOE
Independent Contractor
About the Company
With roots in contract and custom manufacturing dating back to the 1990s this company was built to support the fast-paced needs of growing health and wellness brands. Their team combines technical expertise with hands-on production experience helping clients turn complex formulations into shelf-ready products quickly and reliably. From R&D and flavor development to high-volume manufacturing they re the go-to partner for brands that value quality speed and precision.
About the Role
As a Client Services Representative youll be a critical support system within the Sales Department working closely with the Inside Sales team to ensure a seamless client experience from order placement through fulfillment. Youll be the primary point of contact for clients managing inquiries resolving issues and helping deliver on expectations. If youre organized detail-oriented and thrive in a fast-paced environment this role is for you.
What You ll Be Doing
- Acting as the main point of contact for client communications via phone email and virtual meetings
- Building and maintaining strong client relationships and understanding their goals
- Providing accurate updates on order status timelines and fulfillment
- Resolving client concerns promptly and professionally escalating when necessary
- Coordinating internally with R&D Accounting Packaging & Labeling and other teams to ensure smooth processes
- Managing client accounts including order processing updates and record keeping
- Supporting Inside Sales by completing product update reports and helping to ensure all steps from order to delivery are aligned
What We re Looking For
2 years of experience in customer service with a strong understanding of sales operations
Excellent communication skills and a client-first attitude
Highly organized with a proactive approach to managing multiple orders and tasks
Fluent English speaker (C1 level or above)
Tech-savvy with comfort using CRM tools spreadsheets and call systems
Reliable detail-oriented and able to take initiative in a fast-moving environment
Employment Type
Full Time
