Patient Services Coordinator - Behavioral Health
Patient Services Coordinator - Behavioral Health
Posted on :
07-06-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-06-2025
Job Description
Job Title: Patient Services Coordinator- Behavioral Health
Department: Health Services
Job Level: Coordinator
Reports To: Clinic Manager
FLSA Status: Non-exempt
Hours: Full -Time
SUMMARY
The role of the Patient Services Coordinator is to help maintain the efficiency of clinic operations through accurate staff scheduling a well organized patient intake process that ensures a positive patient experience and proper chart maintenance/documentation in accordance with regulatory policies and Center guidelines. This position works closely with the Directors of Health Services and Clinic Directors to evaluate existing processes and recommend/implement improvements.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Develops and maintains clinic schedules for healthcare professionals residents support staff and volunteers
- Efficiently conducts patient intake check out and appointment scheduling according to guidelines while ensuring a positive patient experience. Manages walk-in process (e.g. medication questionnaire PHQ9 authorization of release of information check out slips for return appointments etc.) and coordinates effectively with other clinic personnel to ensure seamless patient experience
- Regularly assesses efficiency of patient intake process obtains patient input and proposes improvements; implements approved changes including revisions to applicable policies and procedures. Ensures that the physical operation of the clinic maintains a constant level of professionalism
- Ensures proper client chart maintenance including chart documentation and medical records maintenance
- Gathers data for required reports (e.g. number of patients seen etc.)
- Assists in the implementation and training for EMR updates / changes
- Participates in quality assurance/improvement and risk management efforts
- Participates in all appropriate team meetings and required training sessions
- Participates in other administrative projects as assigned by Clinic Directors or Directors of Health Services Operations
RESIDENT GUEST AND INTERNAL CUSTOMER FOCUS
The Patient Services Coordinator is sensitive to cultural spiritual and practical needs of resident families guests and staff members in all provides positive feedback and comments about the quality of work and effort that have been offered by patients residents families and coworkers and adjusts priorities and schedules to meet specific customer needs. The Senior Coordinator reports and/or corrects problems related to safety cleanliness and comfort of resident patient and work areas and follows Universal Precautions and Infection Control techniques. He/she demonstrates an understanding of their role in facility safety plans and procedures related to fire weather and other disasters.
EDUCATION and/or EXPERIENCE
Qualifications
- High School Diploma; Certified Medical Assistant or Nursing Assistant preferred
- At least 1 year experience in a medical environment or equivalent combination of training and relevant work experience
- Proficiency in patient data tracking/medical management software
- Excellent interpersonal customer service and communication skills
- Ability to provide compassionate customer service
- Ability to triage and manage multiple tasks in a fast paced environment
- Ability to provide training and educational seminars/sessions previous training experience preferred
- Knowledge of medical billing and insurance claim filing
- Ability to pass a Level II Background Screening
Physical/Mental Demands & Working Conditions
- Transportation and valid Florida drivers license
- Physically able to work in a fast paced environment
- Work various shifts as required to ensure that health services are adequately administered provided to patients
- Ability to travel
- Works in typical clinical office setting
- Must be able to lift 20 pounds
Required Experience:
IC
Employment Type
Full Time
Key Skills
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