Service Improvement Officer
Service Improvement Officer
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Job Description
We are working closely alongside a Local Authority in Greenwich to assist with the appointment of a Service Improvement Officer on a 5-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: 18.30 - 23.05 per hour
Summary:
The Royal Borough of Greenwich is seeking a proactive and detail-oriented Service Improvement Officer to handle high-level casework and support continuous service improvement across the Housing and Safer Communities Directorate. This role involves complaint and enquiry handling performance reporting and identifying opportunities for service change.
Responsibilities:
- Manage complaints MP/member enquiries and statutory requests including FOI EIR and data protection matters.
- Lead and support service improvement initiatives across the directorate.
- Monitor and ensure timely casework responses escalating issues where necessary.
- Liaise with senior managers on complex or urgent casework helping draft and refine responses.
- Lead the use of the corporate casework system and ensure consistent process documentation.
Essential Requirements:
- Experience handling complaints and formal enquiries in a local government or public sector setting.
- Strong analytical and reporting skills with ability to manage sensitive information.
- Understanding of statutory information request procedures (FOI EIR DPR).
- Project management and administrative skills in service improvement or performance monitoring.
- Excellent written and verbal communication skills.
- Experience working with senior managers councillors and external stakeholders.
- Strong IT skills including Microsoft Office and casework/performance systems.
Please note:
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
#RQ1537887
Employment Type
Full Time
