Support Analyst
Support Analyst
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Job Description
Reports To: Platform Services Manager (who is located at HQ in Calgary AB Canada)
Job Summary:
The Support Analyst will provide support and guidance to users experiencing technical issues relating to Pelotons Software Systems.
Job Schedule:
- 3 week shift rotation involving on call weekends early shifts and day shifts
Primary Job Responsibilities:
- Provides technical support and guidance to resolve user problems
- Communicates with users via phone chat email and/or a support ticketing system to assess the scope of the problem and determine what if any resolution steps users have performed
- Maintains knowledge of technical innovations trends and best practices within Peloton software offerings
- Maintains logs of support services provided in the ticketing system or other appropriate database
- Follows escalation procedures to move issues to the relevant internal teams
Other duties:
- Assists with the installation and set-up and post implementation configuration of Pelotons software offerings
- Performs other related duties as assigned.
Requirements:
- Related undergraduate degree in either:Information Technologies Engineering Computer Science or a related field.
- Proven experience as a help desk technician or other customer support role is an asset
- Confidence with working knowledge of application servers and databases
- Good understanding of computer systems mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
About Peloton
The Peloton Platform energizes the oil and gas digital transformation through mobility automation and data integration by providing fully integrated well data lifecycle production data lifecycle and land data management solutions. Today over 600 oil and gas clients worldwide rely on Peloton technology to equip their stakeholders with the tools and information necessary to manage simplify and optimize their operations. For more information visit .
By submitting your job application your confirm that you agree to the storing and processing of your personal data by Peloton as described in our .
Required Experience:
IC
Employment Type
Full-Time
