Business Process & Systems Specialist - Secondment
Business Process & Systems Specialist - Secondment
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Job Description
INTERNAL APPLICANTS ONLY
Location: Melbourne
Term: 6-month secondment until early February 2026
Role: Open to those seeking Full Time or Part Time
This role is a fantastic career development opportunitywhether youre looking to enhance your technical expertise or build broader business acumen. Youll gain hands-on experience make a tangible impact and be supported as you learn.
About the Role
As a Business Process & Systems Specialist youll be at the heart of process improvementsproviding expert support analysing trends and recommending enhancements to our core insurance systems. Youll collaborate with teams across the business and have the opportunity to shape operational change.
What Youll Do
- Provide specialist user support across PolicyCenter ClaimCenter BillingCenter and Genesys Cloud
- Identify and recommend system/process enhancements based on user insights
- Coordinate system changes releases and training initiatives
- Contribute to strategic projects and continuous improvement efforts
- Ensure compliance with regulatory and business standards
What Were Looking For
- Experience using one or more of the following systems: PolicyCenter ClaimCenter BillingCenter and/or Genesys Cloud
- Eagerness to learn new systems and an ability to pick up new systems with ease
- Strong problem-solving and analytical skills
- Excellent communication and relationship-building abilities
- Have strong time management skills
- Passion for process improvement and operational excellence
If youre ready to challenge yourself we encourage you to apply!
Please ensure that you speak with your current Manager about your interest in this role before applying.
If you have any questions please contact Sandra Rouland in the Recruitment Team.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
