Student Worker - Office Assistant, South Russell Hall - BC

Job Title:Office Assistant South Russell Hall

Job Classification:Administrative and Office Services Student

Department:Campus Living and Learning

Hiring Manager:Alycia McCormack

Contact:

Work Schedule:Work hours vary but typical work week is between the hours of 7am-1am. The schedule will be set upon scheduling meeting of Office Assistants approximately 5-20 hours a week.

Desired Length of Employment:Fall/Spring 2025-2026

Pay Rate:8

Job Description:

The purpose of the Office Assistant (OA) position is to provide administrative support to on-campus communities at Baylor University. As employees of Campus Living & Learning we expect OAs to recognize the value and importance of the on-campus living experience. In this way the OA should be a helpful resource and referral agent for residents parents visitors and faculty/staff in our communities. OAs are expected to uphold Campus Living & Learnings Customer Service Standards. In addition the OA plays a vital role in the safety and security of our residential communities by being aware of escort and visitation policies verifying resident identity when applicable and communicating issues of concern to other residence hall support staff.

Job Functions

• Monitor door security and inform appropriate staff if any issues arise i.e. Community Leaders (CLs) Residence Hall Director (RHD) and Safety and Security Education Officers (SSEOs)
• Provide administrative support to residents including but not limited to:room access support e.g. unlock codes and checking out equipment
• Assist in maintaining accurate log books for unlock codes maintenance issues equipment check-out lost and found and gift registries
• Be knowledgeable of on-campus locations and resources
• Support residents in communicating issues of concern to other members of the hall staff
• Enforce and uphold Campus Living & Learning policies and procedures
• Complete other administrative tasks as assigned by the supervising RHD Learning Outcomes
• Excellent customer service skills (in-person per telephone and via email)
• Organization and creativity in administrative responsibilities
• Proficiencies in problem-solving; responding to issues with consistency accuracy and adaptability
• Understanding of the internal operations of a major complex system (i.e. residence hall). This includes but is not limited to: facilities management technical operations safety & security monitoring.

Required Hard/Special Skills

• Typing
• Ability to learn a computer program for Front Desk functions
• Ability to complete administrative tasks as requested
• Required Soft Skills
• Ability to provide customer service to a diverse population
• Ability to work on a team
• Time management
• Sound judgment to respond to needs or crises as they arise
• Provide general office assistance and support
• Greet clients and visitors with excellent customer service; answer inquiries and provide information
• Maintain files and reports and ensure confidentiality of information
• Assist with various projects activities or tasks as needed
• Ability to comply with University policies
• Maintain regular and punctual attendance

Employer:Baylor University

Work Location:South Russell Hall

Work Address:316 Dutton Ave Waco TX 76706